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Tuesday, July 16th, 2024 5:04 PM

Business address

Hello, I recently moved to a new address. It used to be a business but now it is an apartment. I tried to "move" my service and xfinity states that it is a business address and won't let me move forward. How can I change my type of address?

Accepted Solution

Official Employee

 • 

2.5K Messages

1 month ago

@user_5nr9ys Thank you for taking the time to reach out to us here on our Xfinity Forums. We can definitely take a look at the options, we will likely have to submit a ticket. Please send us a DM with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

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