My smart resume hasn’t been working lately. The yellow/commercials aren’t correct. When I fast forward, there are still several commercials. Half of the show doesn’t have the yellow.

A Regional Sports Fee of $9.75 was added to my June bill. Customer Service told me that this is required by the Federal Government. I do not believe this for one moment. Can it be removed from all future bills?

I called in to get a new promotion on our home internet. The agent made that happen. The she said if I added another line to our mobile service we'd get another $10 per month off for a year. i.e. save $120. I asked her multiple times whether it would affect the pricing on our mobile service and she

I had a bunch of channels listed as favorites and I would use the favorites version of the guide. Starting this morning, no channels show up in the favorites guide.  Looking at the all channels guide, the channels still show a "*" acting as if they have them listed as a favorite.  If you

I'm getting a debt collection text on my phone saying I have an outstanding balance even though I have a $0 balance and no outstanding debt. It's from the 266278 number, so it looks like it's actually coming through Xfinity. Is this a scam, or is something messed up on the Xfinity end. I started get

I’ve tried to do a DVR sync but I still can’t delete a program Blue Bloods this is CBS on demand. Why isn’t Xfinity helping us with this?

Hey All, Today my modem lost connectivity. It powers on and I can connect to it (after factory reset) through admin/password. Hoping the factory reset didn't lose any important settings from Xfinity, though I don't think it should've. There is a solid green downstream light on (which is what is

Hi all, I am trying to stop my XFINITY white modem from broadcasting wifi. I logged into the modem itself and disabled both 2.4 and 5 ghz. I do not see those SSIDs broadcasting. I went to my XFINITY dashboard and disabled the hotspot there. I too do not see the xfinitywifi SSID broadcasting, nor the

I ordered an iPhone 13 from Xfinity Mobile in May, as an upgrade to my current phone, using a promotion which would provide a $499 discount to be applied over 24 monthly payments. My credit card was charged the first monthly payment and sales tax for the entire purchase. When the package was delive

Hello, Is the g34 arris modem compatible with xfinity? I only see the g36 on the list and it's $100 more. 

I’ve subscribed to Paramount+ but cannot login to my account on my TV. I can access the account but I’m asked to “try it free” or sign in. When trying to sign in, I’m offered two options. “On my TV” or “On the Web”. When I try using my TV, and I press Sign In after entering my information, the littl

Multiple Xfinity customer service representatives have confirmed that I can use my new wireless boxes with my own router and Wi-Fi network. However I can’t seem to figure out how to connect it manually to my network.Upon set up, it just wants to automatically connect to my xFi gateway, which I do no

Lenovo T430 laptop. Been streaming live tv for 2 years and suddenly yesterday it won't load. Spent 40 min. on phone this evening with xfinity "ambassador" having me do everything I've already tried - restart modem, restart laptop, clear cache, disable Malwarebytes, add xfinity dot com slash stream t

Storm-ready Wifi was working correctly before moving and acquiring a new gateway for the new location. I am trying to follow the troubleshooting tips and remove the device via the Xfinity app without success.  

***UPDATED 04/28/2020 - Updates to initiatives*** ***UPDATED 03/26/2020 - Added additional FAQs***     COVID-19 has had a tremendous impact on nearly every aspect of our daily lives. Across Comcast, NBCUniversal, and Sky, we are working hard to do everything we can to support our customers, employee

I claimed my reward through the Xfinity app which was the movie Rocketman. It said to go to my purchases and then open up the movie from there. However the movie does not show up under purchases. (even though, again, I claimed it). How do I get this movie?

I sent my old phone for trade-in in March and it has been two months without getting a credit. I instead got a "credit cancelled" notice. It has also been a month since I talked to a customer representative who confirmed the receipt of my phone but they were still processing it. I've seen many po

If the TV is turned off or the HDMI cable is unplugged, the picture does not return when turning the TV back on or replugging the HDMI cable. The cable box must be reset to fix the issue. This started a few days ago with no changes to the setup. Is this a know issue that may have occurred with a s

Beginning Friday, March 20, 2020, you will be able to record a maximum of 6 programs at one time.   I have two xg1-v4 DVRs in the house.  Does that mean 6 per box?

We have a 400 Mbps Comcast service, using a WiFi 6 router, and a Net Gear 2 GB cable modem, fast equipment. Measuring at the router, next to it, using the Infinity Speed Test, the 5.0 GHz network is blazing fast, always over 400 GHz service level. However, the 2.4 GHz network barely can manage