Visitor
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26 Messages
Streaming on laptop not working
Lenovo T430 laptop. Been streaming live tv for 2 years and suddenly yesterday it won't load. Spent 40 min. on phone this evening with xfinity "ambassador" having me do everything I've already tried - restart modem, restart laptop, clear cache, disable Malwarebytes, add xfinity dot com slash stream to Malwarebytes exceptions, use private browser, try different browser. I use Firefox but tried in Chrome. Same thing. The 3 dots just keep flashing. I don't have any other device to test to see if it works on phone or tablet. I finally had to hang up since the person was obviously not going to transfer me to someone who might be able to figure it out and I had to go. I know if I call back I will have to start at square one with reset modem, restart laptop, clear cache, etc., etc., etc., A frustrating waste of time... Please help?
Accepted Solution
treadwm
Visitor
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3 Messages
11 months ago
Had the same problem. Ran thru all the usual fixes nothing improved it. Read a thread from years ago and the word 'adblocker' caught my eye. Disabled my adblocker ext and it worked right away.
Hope your issue can be fixed this easily.
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DreamSayerZ
Problem Solver
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488 Messages
11 months ago
@user_b8d106 Check this document to confirm your laptop meets the Xfinity Stream portal minimum system requirements. https://www.xfinity.com/support/articles/xfinity-tv-website-requirements
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DanO55
Contributor
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11 Messages
11 months ago
Same issues here two different laptops both Firefox has always worked and since thursday or friday it just acts like it is loading and nothing.
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user_aogpwf
1 Message
11 months ago
I too had to turn off Adblock Plus for xfinity dot com. This just started yesterday (10/20/2023)
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user_vmql4r
2 Messages
10 months ago
Thank you, I've been trying to get it to work for 3 days now. Turning off the adblocker entirely (not just whitelisting the xfinity.com/stream) worked. Makes you wonder what they changed that caused adblockers to be incompatible. Considering the crusade Youtube is on I wonder if Comcast is going to be adding stream commercials on top of the existing cable commercials...
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