New Poster
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17 Messages
Favorite Channels Missing
I had a bunch of channels listed as favorites and I would use the favorites version of the guide. Starting this morning, no channels show up in the favorites guide. Looking at the all channels guide, the channels still show a "*" acting as if they have them listed as a favorite. If you remove favorite and re-add it to the same channel, it then shows up in the favorites guide. It was working fine yesterday and I have not had an outage or anything. Was there a software release or something that messed up favorites?
Accepted Solution
hanks424
Contributor
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27 Messages
3 years ago
Found a fix. Go online via internet and pick LIVE TV. Show all channels, click the star to the left to rebuild favorites. It propagates to all TV boxes. Xfinity was going to roll a truck -- WHAT NONSENCE. They don't have a clue.. They were going to send a tech out LOL
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Accepted Solution
Gervin33
New Poster
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17 Messages
3 years ago
Happened again, all favorite channels gone again. This is getting REALLY old...I guess Xfinity doesn't know how to test a new release.
FYI, for those needing to reset their favorites yet AGAIN...
If I go to the main box it does not show any favorites (i.e., there are no "stars" next to any channel). However, on the small remote boxes they still show "stars" next to the old favorited channels, but they are actually not favorited (i.e., if I go to the guide for favorited channels it shows no channels and tells me how to add favorites). If I then pick one of the old favorited channels on the remote box, choose remove favorite, then readd the same exact channel as a favorite, it then shows that one channel as a favorite if I go the the guide that shows favorites.
Still a huge pain, but at least it's a quicker way to identify which channels you used to have a favorite on.
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user_211f21
Visitor
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2 Messages
3 years ago
Same here, happened at 1:30 pm today.
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user_3ab7bf
Visitor
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2 Messages
3 years ago
Yep, lost my favorite channels list also. Not sure when it happened but noticed it around 1:15pm today
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Ruby123
Contributor
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43 Messages
3 years ago
Same thing happened to me. I finally figured out they had changed something (no power outage) and I had to go to EACH channel that I had marked as favorite - choose remove favorite and then choose favorite again! That started a NEW favorites list....good grief - it took me some time to do that to ALL the channels I had previously listed as favorites!
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user_49b4bc
Visitor
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1 Message
3 years ago
Having the same issue. I went to the steaming app on my roku to go to my favorites list. I am missing at least 5 favorites on my list but when I search live TV, I find the show and it says it’s a favorite but it’s not in my favorites. I removed the show and added it back and it is still not showing up. My kid is heartbroken that he can’t watch his favorite show - it’s a big deal to my child with special needs
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user_0c648b
Visitor
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1 Message
3 years ago
My Favorite channels have disappeared
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user_8da39d
Visitor
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8 Messages
3 years ago
Also lost them.
is this a regular “feature?”
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user_50cdda
Visitor
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5 Messages
3 years ago
Same thing happened to me, one minute it was there the next minute it was gone.
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user_3ab7bf
Visitor
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2 Messages
3 years ago
2nd time it's happened to me in the past 3-4 months. Never found out a fix. Last time i was lucky enough to see that the channels were still marked but had to go to each one and add them back. Ridiculous
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indyboosler
Visitor
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4 Messages
3 years ago
Just happened to me as well!
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tman202
New Poster
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6 Messages
3 years ago
Happened to me today (cable box). Last night the favorites were there, today not, in the favorites section it just shows you how to add a favorite, and in the full HD section they are no longer starred.
Guess I'll have to go re-add them all!
Edit: Thanks for tip above about doing it from online. On the Stream app you can just click all the stars to add to favorites, much quicker than doing it through the cable box.
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tlennon
Visitor
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2 Messages
3 years ago
Same here. Don't want to reconfigure my favorites again. I hope they get this resolved shortly.
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user_a18451
Visitor
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1 Message
3 years ago
Here as well. It's back to Directv when the contract is up!!!!!
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Andyr1
Gold Problem Solver
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8K Messages
3 years ago
Appears fixed as of 2pm CST. Nothing lost.
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