I need to cancel my TV. Please tell me how I do that.

I have noticed recently that some channels (i.e. MeTV channel 357) have been downscaled and no longer fit the widescreen format. Changing to "FULL" zoom does not fix the problem. The sides of the screen are now cut off. What has happened and how can this be fixed?

Hey, hoping to get advice from someone more experienced with networks here. The past two days I have been experiencing intermittent connection issues. It appears that my modem is randomly restarting itself throughout the day. I haven't called xfinity yet but I figured I would post here in case anyon

Hello, just want to check yo see if the email I received for free Red Sox tickets was legit.

Can someone tell me what the USB port on the back of the XG1v4 tv box is used for?

My available balance is only $51.54. However I have only used $118.62 out of the original $180.00 loaded. My ending balance is $61.38 which is correct. How do I get the additional $9.84 to be reflected in my available balance so I can use the entire $180.00? Thank you.

For quite a while, we've been having some issues with our main DVR box. As far as I can tell, it's an XG1v3 (it's not a 4k box and it doesn't have the port on the front-right corner).  Mostly, the issues have been limited to the box not responding when turning the tv on.  We'll use the re

Can you please tell me what time a recording of the FGCU Men’s basketball game against FIU was watched yesterday? I watched it when it was Live starting at 7pm but the recording today says WATCHED so if I watched it Live will the recording show watched? Thanks!

Would like to keep current tv package and downgrade internet speed

I admit it - years ago when X1 rolled out I was very unhappy about it and I complained - so it probably got me banned from these forums.... But I have changed.....And I even came back from Tivo to X1.....   Can you please unban my ID 'jorgenchr'  from your forum???

My Apple products (2021 MacBook Air and iPhone 11) won't stay connected to my Xfinity home wifi network. My non-Apple products (Samsung tablet, Lenovo TV) stay connected without issue. When my network name appears in the list of available wifi networks, it appears without a password (even though I d

I have a major scam that a phone agent with xfinity has committed and has not only set up and ported out my phone number to a missing sim to an account she led me to pay on upfront for the essentials plus I had called to verify as per the instructions on the page. I also have now been charged and ha

Hi there- just got a new cheap 55" Insignia fire tv and a new Xi6 4k cable box installed. Here's the problem: If I PRESS A and go to REMOTE SETUP it finds an Insignia fire tv which is nice, and the volume works on the tv, however, the TV INPUT BUTTON DOES NOT WORK (this is not good!) so, i CLICKED "

I'm currently having signal issues where my (non-X1/Cablecard) TV is completely out, but I still have Internet (barely as power is - 13 dBMV and SNR is 31).  I can watch like TV is I use the Stream app (I.e. IPTV) on my iPad or the Roku app so IPTV works for me.   I spoke to a neighbor a block over

We live in a retirement community that uses Comcast as the TV provider. We actually have are own TV studio and our own Comcast provided local TV channel (actually we have two channel, one in SD and other with the same content in HD). We would like to know many people tune into a show that appear eve

Hello, I'm preparing for an upcoming move, and when I click to "schedule move" it shows that Xfinity does not recognize the address, and I'd like to connect with someone who can ensure the address can be served. Can you assist?

Beginning Friday, March 20, 2020, you will be able to record a maximum of 6 programs at one time.   I have two xg1-v4 DVRs in the house.  Does that mean 6 per box?

I just picked up my router/modem and it worked fine all day yesterday now it says out of range and my system shows connected. How do I fix this? 

Sometime around midnight (PST) this morning (2025/03/17), Xfinity stopped sending DNSAll devices in the house (computers, phones, TVs, etc...) stopped resolving names, so definitely something upstream and not connected to an individual deviceI am usually asleep at that time so the family just went t

I have experienced a sudden outage of internet connection a couple of times in the past half year.I always sew the message below when I encounered that problem and opened "Xfinity My Account" App in my smartphone.Is there any way to know that routine system maintenance in advance if that is a regula