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Wednesday, September 20th, 2023 2:59 AM

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Xfinity not recognizing new address

Hello, I'm preparing for an upcoming move, and when I click to "schedule move" it shows that Xfinity does not recognize the address, and I'd like to connect with someone who can ensure the address can be served. Can you assist?

Accepted Solution

Official Employee

 • 

1.3K Messages

2 years ago

@user_ea85bc Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

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