I periodically get returned email with permanent errors. These can be from a distribution list or to individuals. The addresses on the distribution are from comcast, aol, gmail, snet, and hotmail. The individual failure is most often from aol. Most of the time, all the addresses work. Once in a whil

This is an email issue. I have two cable providers (Spectrum/Charter and Xfinity/Comcast) in different locations. At my Charter location I can add my Comcast addresses and my Charter addresses to Outlook, and they can successfully send and receive to and from each other. At my Comcast location I can

Hello, I am an experienced IT manager overseeing 21 support technicians, and I am extremely disappointed with the support I received in a recent chat. Since early July, following maintenance in my area, I’ve had ongoing Wi-Fi issues. On my third support chat this week, the agent (Lohan) acknowledged

For whatever reason(s) Xfinity decided to drop MeTV on September 1, 2022. It used to be on channel 302 in the Portland Oregon area (I live in an area where it is impossible to receive OTA (over the air) television programming). It was supposed to be available on channel 1197 on September 13, 2022. G

Since about Saturday (7/23), I have noticed that the images on both of my TVs (Family Room and Bedroom) have become choppy. I was watching auto racing and track and field yesterday and the images seemed like a bad DVR recording, even though I was watching them live. It's hard to describe the images

I can access my vouce mail manually by pressing 1 but can no longer see it on my samsung galaxy s22. I get a,message saying to contact xfinity which i did and was told the voice mail is set up and that i need to contact samsung since is their software. How do i get out of this loop and get this fixe

Hello, my account has "exceeded the number of credits". We've had 3 outages in the month of April and I was able to get credit for the first 2, but unable to get a credit for another outage that happened yesterday. My wife works from home full-time and I work from home part-time - these outages are

Hello, there is a down communication line at 1300 Broad St. and I'm looking to have it removed. Any assistance is much appreciated.

If we are connected to the gateway we can get close to the 300 speed but when we are connected to a pod we are only getting 9 to 16 for speed. This is causing issues with e-school right now as we are all working at the same time and need to be in different rooms. Why are the pods so much slower?

Does Comcast have a channel which can display multiple channels at one time (like a quad chart - one selected for audio)? If not when do they expect to provide this simple and popular feature? Cox, Charter, and AT&T had this but I have not seen it with Comcast. I can't even PIP because the Comcast B

Hello, I'm looking to get some help with an issue I've been having. I moved to a new basement apartment last summer. After working with customer support I got my internet transferred there. However, ever since moving, I've found that my internet is nowhere near what the plan I'm paying for describes

According to https://www.xfinity.com/support/articles/receiving-a-refund when we have a credit balance we can request the balance refunded. Please send a refund check for my credit balance of $63.40. Dave

I ordered a new phone through xfinity and switched over my old phone number, only to be told I need to insert a SIM card that was supposed to be in a separate package that I have not received. Is there any way to see if the SIM card is on the way and possibly track it? I have found a phone number to

I received an email saying I have a virtual prepaid Mastercard from Xfinity. The email came from yourcard@xfinityincentivetracker.com And includes the phone number 866-385-8392. Is this a legit thing or is it just another [Edited: "Language"] trying to get to my info? Thank you and have a great day,

Turned on my TV tonight & couldn't get sound on any channel or on any On Demand programming. TV was fine last night & nothing was changed. TV was NOT muted and volume was the same as it has been. Using the TV speakers. Went thru all the settings & all looked good. Other TVs in the house are fine. Co

Hi there- just got a new cheap 55" Insignia fire tv and a new Xi6 4k cable box installed. Here's the problem: If I PRESS A and go to REMOTE SETUP it finds an Insignia fire tv which is nice, and the volume works on the tv, however, the TV INPUT BUTTON DOES NOT WORK (this is not good!) so, i CLICKED "

Before explaining how to "pause" or "unpause" a device on the network, please take the following into consideration; we already know how to "pause" or "unpause" a device on the network. Can we get an explanation as to WHY it is NOT working. Please? I am paying extra for a modem that is advertised as

I am looking to upgrade my xfinity home to Pro Plus, as well as look at the Home add-ons. every time, I login, go to “change plan,” click on pro and continue. It redirects me to xfinity.com/buy/customize where is sits on a screen with the three loading dots in a black circle and it stays there indef

My next bill is set to increase by $10, and I wanted to know if there was a discount to lower it back to $30 and lock it in with the new 5-year guarantee.

I have been a subscriber since 1995. All attempts through retention and chat to get a reasonable deal for tv and internet have been unsuccessful. Why doesn't Xfinity value existing, long term customers. I have a week before my current 24 month contract expires. I am getting very frustrated. A little