3 Messages
Need a SIM card for my new phone
I ordered a new phone through xfinity and switched over my old phone number, only to be told I need to insert a SIM card that was supposed to be in a separate package that I have not received. Is there any way to see if the SIM card is on the way and possibly track it? I have found a phone number to call to order a new one but I don't want to do that if there is already one on the way, and I couldn't do that anyway because I cannot make the call without a SIM card.
Accepted Solution
tuffigirl
Contributor
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173 Messages
6 days ago
Your SIM should already be installed in the phone you received... did you check?
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XfinityJamesC
Official Employee
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1.6K Messages
6 days ago
Greetings, @kaomera! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your recent order. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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