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Purchased movie in English.. but, playing Spanish in streaming!

I purchased Frozen 2 in English and have view it several time with my grandchildren. Now while streaming it on my computer, it is in Spanish! I have asked for help with no resolution. Do I need to have the movie delete; receive a credit; and, reorder?! HELP!

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Xfinity Stream Website

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I am logged into the forums page, let's pretend I'm an almost 60 year old guy and do not speak your language. To open a chat there it was to know to who? I input Xfinity support and I gives me a list a mile long. I'll play along for a bit and see if

user_q38276

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1 year ago

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Blocked emails

I am not getting email from gunbroker.com I see they are sending them from screen shots from them from customer service. For some reason I get those emails. I am told that my ISP is blocking their emails. I need this fixed

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Online poker location issues

Hello. I play a lot of online poker. Recently we upgraded our router and have been getting kicked off poker because cannot confirm my location or my location is not within my state. I presented Xfinity with my problem so they sent me another router. I'm still having the same issues. I've never had a

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Your Home Network

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If you have X1 just say the words show me apps into the X1 remote the first thing you see free movies week February 8-14  click on that box then keep scrolling down to you see the words that say participating networks it will say  starz epix showtime

Ma4201

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4 years ago

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Xfinity Free Movie Week 2021

  Don’t miss your chance to watch tons of the best movies, all for free! Free Movies Week is happening February 8 – 14 for Xfinity customers across our Xfinity On Demand platforms on Xfinity X1, Xfinity Flex and Xfinity Stream.   The following full On Demand movie libraries are availabl

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I’m not getting anything at all. I will connect the nba account and go to the league pass channels and it’ll tell me to subscribe to league pass. I swear it had worked several times before where i just go onto the team’s channel that I wanted to watc

user_373b69

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2 years ago

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Cant use nba league pass

I bought nba league pass through my nba account and I then connected my nba account to my xfinity account. I was able to watch league pass games on my tv and xfinity streaming app for a bit but after a certain time it stopped letting me use it. I can still watch games on the NBA app but xfinity even

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Slow/Laggy internet after 7pm est

For the past couple of weeks I've been experiencing long loading times on my game. This only seems to mostly occur in the night hours starting around 7pm est and gradually gets worst through the night. I've been working with the games support team to try and resolve my issue but nothing seems to ful

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Your Home Network

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[Edited]

We subscribe to TCM through our cable provider Xfinity. We usually watch TCM on our Apple TV through the downloaded app Watch TCM. Often, when we try to watch a film on Watch TCM, we are directed to sign in to our Xfinity account and enter an authentication code. This is a hassle but we comply. Rece

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Channels and Programming

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My dvr recorded The Neighborhood twice and didn't record Poppy's House. I play the recording of Poppa's House - only Neighborhood. 🤣 Coincidentally, I recently learned my new neighbor just streams. No box hundreds less of a price tag for his servic

CapriciousOne

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6 months ago

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Multiple show recordings

Why can I not, all of a sudden, record multiple shows?

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What is the most effective way for me to report this to Comcast so they will help?  Do I report it as a T3 problem or a T4 problem or both? Is it best to play dumb  or do I share what I know about the problem?   I need to plan my stratagy.  Although

rwkeating

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5 years ago

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How to get Comcast to help me with "No Ranging Response received - T3 time-out" ?

I have been having T3 timeouts over the course of 3 years. They happened in August 2018, August 2019, and now June 2020. In the past Comcast checked home wireing (all ok,) replaced the wire from the box on the house to the pole and a connection at the top of the pole. None of these fixed the problem

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Customer service is ignorant of services and enjoys playing games.

I was trying to hook up the Xfinity now gateway and even with tech support It did not work right out of the box. I didn't have time to wait for a tech to come to the house so I decided to cancel the service and go with another plan. My first question was " can't I just cancel online?" To which I was

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Customer Service

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Frequency 2.0 - double beeps about every 30 seconds when playing music

I have an Iphone 14 and connected fine to my Frequency 2.0 but I get an annoying double beep about every 30 seconds.  How do I turn that Off?

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Devices

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High Ping When Playing Games and Buffering While Watching Videos

Internet has not quite been the same since being affected by hurricane Ian last year. While many improvements have been made one thing has remained constant, high ping and jitter issues in games.  Along with this a more recent trend has been buffering when watching videos whether that be from

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Your Home Network

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Same here I just finished talking to support and I was told they can't do anything about it. Easy solution if we're watching English we want English commercials and people are watching their own language then play their own language for commercials.

user_jyz66c

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1 year ago

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Xfinity commercials in Spanish on an English Channel..

How to stop these Spanish commercials.. they are annoying and I have no desire to listen to them.

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Same here purchased season 4 through xfinity, will not play the next episode, they keep saying I need to upgrade to paramount. No I purchased the [Edited: "Language"] season, no where did it say when I purchased it that I had to keep calling to find

user_59d831

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3 years ago

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Can't watch purchased season 4 of Yellowstone

I purchased season 4 of Yellowstone and episode 4 is not showing. Called Xfinity several times with no clear answer, except that the show Yellowstone has an outage. This sounds made up to me . I've never heard of such a thing as one tv show episode outage. Went through all the [Edit - language]

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Still not working for me.  I still just get the splash page asking me to purchase.  Tried clearing cache and different browsers and devices.  Now I can't even get the game to play correctly on the Extra Innings package on TV either.  Missed the first

toddomatic

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5 years ago

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MLB Extra Innings Subscriptions

Does anyone from Coporate have a clue about the MLB Extra Innings subscription process for the short season of 2020 because none of your underlings seem to know.

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@mdum1 wrote: Understood, thanks, but... This is from the Comcast  xFinity sites: https://www.xfinity.com/support/articles/xfinity-stream-beta-app-faqs Why are some models not supported?Not all device models meet the minimum hardware requirements for

Rustyben

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4 years ago

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Cannot install XFinity Stream on Chromcast with Google TV

Sideloading and installing XFinity Stream app to Chromecast with Google TV resulted in an 'Incompatible' error message.

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Same issues as other posters, can log in to app and view library of titles, but when trying to play one get a ‘network error’ / unable to stream. Annoyingly, it will let us watch the trailers but not the actual movie! Trying to stream off of prim

user_edf46e

 commented 

2 years ago

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Vudu app error

I cannot stream anything on the vudu app through Xfinity. I can run it through the TV not using Xfinity.   When I try to play anything I get. " unable to stream at the moment due to a network error.  Lots of restart tries, nothing. 

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Reactivating service

I recently paid off my previous bill from a account that was deactivated and I am trying to reactivate my internet after applying for the internet essentials program. However I was approved and haven't received any updates regarding the welcome kit shipping and I tried to use a router I was using be

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Customer Service

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I need to know whether Comcast’s X1 box I will pass audio through an hdmi extractor so that my PC monitor will display and can play audio using my 3.5m speakers. As this gentleman mentioned above, he’s having issues getting sound using apps within th

user_c7a511

 commented 

4 years ago

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No Dolby Digital 5.1 from X1 Box for X1 Apps

My old Comcast box had a TOS output that I had connected to my Receiver in order to get 5.1 Dolby Digital.My new X1 box "Comcast X1 XG1v4-A 4K Primary TV Box" Does not have a TOS output, only HDMI out. I  connect the HDMI out to my TV's HDMI input. My new TV does not "pass" Dolby Digital out o

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The problem is the floating window is PIP which has all of the distracting background.Previously, when rotating in portrait, there was black in the background behind the video.  As a previous post noted, some chargers are do so in a cradle that holds

joydog

 commented 

4 years ago

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iOS app won't rotate out from landscape

Version 6.4.0.1872 will play only in landscape. I'm able to get it to PiP mode, but once I restore the full screen mode, it displays in landscape mode, regardless of the phone's orientation.  Changing the orientation of the phone does rotate the screen 180 degreee. I've rebooted the phone and also r

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