iOS app won't rotate out from landscape

UPDATE - This may not be an xfinity problem. It may be an iOS problem. I've tested video playback with Netflix, Prime Video, and Peacock; those apps are doing the same thing. What I don't know is whether those apps were previously capable of playing in portrait mode.

BTW, the iPad-OS works OK.

W

@willyesteban unfortunately the other apps you mentioned (Netflix, Prime Video, Peacock) were never capable of playing in portrait mode. The Xfinity Stream app was the only one with the portrait option and it was removed with the newest update to the app, which came after iOS 14 was already out. 

If Xfinity could bring back the portrait mode option, that would be greatly appreciated. 

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@AppReview wrote:

@willyesteban unfortunately the other apps you mentioned (Netflix, Prime Video, Peacock) were never capable of playing in portrait mode. The Xfinity Stream app was the only one with the portrait option and it was removed with the newest update to the app, which came after iOS 14 was already out. 

If Xfinity could bring back the portrait mode option, that would be greatly appreciated. 

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hit the 'float' button and rotate to portrait. works while you use other apps. move it around to get out of the way.

The "float" thing is fine. But the problem is that if you are in portrait orientation and in the 'float' mode and you tap the 'fullscreen' icon, it goes full screen but immediately rotates the window to the landscape orientation... even tho you have not actually rotated the phone. so it forces you to have to rotate the phone to continue viewing. It didn't used to do that. Now it does. And it's unquestionably a problem. It's now a broken feature. It wasn't before.

Hi everyone. Did the suggestion from Rustyben work out OK for you all?

The problem is the floating window is PIP which has all of the distracting background.

Previously, when rotating in portrait, there was black in the background behind the video.  

As a previous post noted, some chargers are do so in a cradle that holds the phone in  portrait mode.

Although PIP is a cool feature, in this case the inability to have the video play in the portrait mode without anything else in the background is not ideal.

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@joydog wrote:

The problem is the floating window is PIP which has all of the distracting background.

Previously, when rotating in portrait, there was black in the background behind the video.  

As a previous post noted, some chargers are do so in a cradle that holds the phone in  portrait mode.

Although PIP is a cool feature, in this case the inability to have the video play in the portrait mode without anything else in the background is not ideal.

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new ios version of stream app is back to old ability to play either horizontal or portrait.

unless the new version of the app that you refer to hasn't made it's way to my iPhone... I see no change in the described behavior. not solved.

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@victrolux wrote:

unless the new version of the app that you refer to hasn't made it's way to my iPhone... I see no change in the described behavior. not solved.

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select the 'hamburger' (stack of papers) icon and scroll to bottom and select gear. my version is 6.5.0.1906

mine is 6.4.0.1872. maybe they are pushing updates systematically? or maybe I will delete my app and redownload it. thanks for that info!

yay! bam!! I downloaded the update (6.5.0.1906) and it's solved!  Back to the previously properly functioning orientation behavior in both full screen and pip modes!  Thanks Rust!