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mdum1
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1st Kudo

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10 Messages

Mon, Dec 14, 2020 5:00 PM

Cannot install XFinity Stream on Chromcast with Google TV

Sideloading and installing XFinity Stream app to Chromecast with Google TV resulted in an 'Incompatible' error message.

Responses

Rustyben

Expert

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24K Messages

5 m ago


@mdum1 wrote:

Understood, thanks, but...

This is from the Comcast  xFinity sites:

https://www.xfinity.com/support/articles/xfinity-stream-beta-app-faqs

Why are some models not supported?
Not all device models meet the minimum hardware requirements for the Xfinity Stream app. We're working with equipment manufacturers to bring the Xfinity Stream app to more devices and models.

 

https://www.xfinity.com/support/articles/xfinity-tv-app-requirements
Android Device Requirements
Supported Operating Systems
To find and download the Xfinity Stream app in the Google Play Store or Amazon App stores, your device must be running Android 5.0 or later. Any smartphone or tablet running Android 4 or earlier is not supported.

Supported Xfinity Stream App Versions
To access and watch all content, including content available to watch when out-of-home, Xfinity Stream app version 6.3.2 or later is required. Please visit the Google Play Store to download the latest version.

 

Please note: Chromecast with GoogleTV is a standard device that is using Android 10.

Thanks for your reply


only the Roku and the partner devices (TVs from LG, Samsung, and others added later) have the stream beta. the mention of android OS is for smart devices. 

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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mdum1

Frequent Visitor

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10 Messages

5 m ago

Understood, thanks, but...

This is from the Comcast  xFinity sites:

https://www.xfinity.com/support/articles/xfinity-stream-beta-app-faqs

Why are some models not supported?
Not all device models meet the minimum hardware requirements for the Xfinity Stream app. We're working with equipment manufacturers to bring the Xfinity Stream app to more devices and models.

 

https://www.xfinity.com/support/articles/xfinity-tv-app-requirements
Android Device Requirements
Supported Operating Systems
To find and download the Xfinity Stream app in the Google Play Store or Amazon App stores, your device must be running Android 5.0 or later. Any smartphone or tablet running Android 4 or earlier is not supported.

Supported Xfinity Stream App Versions
To access and watch all content, including content available to watch when out-of-home, Xfinity Stream app version 6.3.2 or later is required. Please visit the Google Play Store to download the latest version.

 

Please note: Chromecast with GoogleTV is a standard device that is using Android 10.

Thanks for your reply

Rustyben

Expert

 • 

24K Messages

5 m ago


@mdum1 wrote:

Sideloading and installing XFinity Stream app to Chromecast with Google TV resulted in an 'Incompatible' error message.


your terms of service (terms and conditions) have you agree to not use other than approved devices., and Google TV is not an authorized device. however from a smart device you can stream to the Chromecast device.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Visitor

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1 Message

2 m ago

I would like to download the xfinity stream app onto the chromecast dongle. Is this possible?

Official Employee

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341 Messages

@f24a19 Thanks so much for reaching out to us. I am so glad to hear that you are interested on using our stream app on some of your other devices. It is one of my favorite features that we have available and I use our stream app all of the time to view my programming and recordings. This app is available to use with Chromecast. You can find out how to use it through this link https://comca.st/3tA7ZWy

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