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Scan Email For Virus or Malware While Still On Comcast Server
I have searched thru the findings you search option provides but could not find any that answer my question. Basically, is there a way of scanning a potentially harmful email and/or email attachment while the email is still within the Comcast email system? For instance, if I download it to my PC ema
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Can't register brand new modem. Support says it has been "registered to a different account."
Recently upgraded my service to the 2000 Mbps plan and purchased a Netgear Nighthawk CM3000 to take advantage of the faster upload and download speeds as it is on the list of approved devices to do so. When I attempted to activate through the app, it would not accept the MAC address. Contacted an ag
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Your Home Network
Hello @user_a16279 I'm sorry for the inconvenience it causes when you are unable to stream away from home. There are agreements with some networks that limit the ability for us to stream while not connected to your home network. I know this can be an
Bally Sports
Why are we not getting Bally Sports tonight?? We aren’t able to watch Pacers Game at 7:00!!
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user_z5g07i We are absolutely real people happy to help where we can. The same information you have available to you in terms of an updated estimated time of repair through the Xfinity Status Center would be the information available on our end to sh
Service Outage
There is a widespread outage in my area and I have had no phone, internet, or cable for the last 24 hours. I DO have power at my location. Your customer service line will not “allow” me to speak to a live representative but instead directs me to a static “service will be restored as soon as possible
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We greatly appreciate you taking the time to provide us with your feedback. If there happens to be anything more we could assist you with, please do not hesitate to ask. We are available 24/7 and always happy to help. :)
Paramount + Error Code 3205
I have a subscription to Paramount Plus and it's been working fine until about 1 week ago. Now I get error code 3205 when I try to access shows. Sometimes restarting my Flex works, but I now have to restart it several times a night. It's really frustrating. What can I do? Thanks
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We truly do appreciate your feedback and continuing to post with your updates. Please keep in mind that Smart Resume is not available on all programs, channels, and recordings. Here is a link https://comca.st/3s2r723 with the information that I provd
Smart Resume not working correctly
For the last week or so on my X1, the Smart Resume feature has started to resume too soon. That is, when a commercial starts and I hit fast forward, the fast forwarding stops somewhere between 30 seconds and 90 seconds before the program starts playing again. So I'm forced to watch at least one comm
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@R444 What specific account management functions are no longer available through the Xfinity website? We removed the Xfinity My Account app and converted functions to our Xfinity app. This should only affect our applications and not the website.
xfinity app issue
I don't understand why managing services will no longer be supported on the web site. If people do not have a smart phone what are they supposed to do?
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Hello, @retro_bear. Thanks for reaching our team on Forums regarding the Playback speed concerns. That is a nice feature to have for sure. Unfortuantely, playback speed is not available on all smart TVs/streaming devices at this time.
No Playback Speed Control for YouTube on Xfinity Flex
I am not able to change the playback speed on the YouTube app on Xfinity Flex. There is no playback speed option for me to select in order to view YouTube videos in 1.5x or 2x speed. The following image is shows the settings page of the YouTube app opened through Xfinity Flex. You can see in the ima
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@user_z43qrx, thank you for using the Community Forums page. I would be happy to look into this for you and provide additional information on your options for this reward. Is the option to claim not available for you?
Reward not available
I received an email today saying "See Kung Fu Panda 4 in theaters, on us". Xfinity rewards will give me a code to be used in Fandango for a free ticket. But going to Xfinity Rewards doenst show the reward or the code. I used thee chat fucntion and the rep didnt know what i was talking about and gave
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Hi there, @KYak I'm very sorry for the trouble you are experiencing with your movies. I'm not sure what you mean by hidden contract but with DVR recordings they are only available for 1 year.-Richard
Why my recorded movie was suddenly gone from my saved listings
I have had the movie Laura on my recordings list for a while. Suddenly, the movie was gone. It was not in my “recently deleted” section. When I tried to find where I could re-record this (it was originally recorded from TCM), I found that my only options were multiple streaming services with a “buy
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Good afternoon jwjojr! Here is a list of the equipment that customers may have. However not all of these options are available for installation at this time. Was this any help?
X1 STB boxes : any with analog outputs ?
Does Xfinity still supply any model of their X1 STB boxes that have both HDMI and some kind of analog and/or RF outputs ?
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Xfinity stream app not casting to tv
I've been an Xfinity customer for several years and have been using the Xfinity stream app to cast to TVs in my household that aren't connected to a box, for the last couple of months I haven't been able to cast my shows to any TV. I've tried everything and it just won't connect. It's not a TV issue
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Xfinity Stream App
Read through the multiple other threads. It may or may not be availabe through X1 immediately, but will probably be available on other devices. I don't think Discovery Networks has detailed what devices will be supported yet.
Discover Plus
Will there be an extra chage on my bill for DiscoverPlus. My current plan gets all the programs mentioned in Discover plus advertising
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Xfinity did the same thing to me a few years ago the agent sold me promotions that were not available - fortunately, I recorded the conversation so Xfinity had to honor what the agent said.
Misleading info about BOGO line deal
I called in October to cancel my cable TV services. While doing this the agent asked about my mobile service, which I had at Verizon at the time. She informed of the BOGO line promotion for new customers. My phone and my daughters was paid off so I knew I could switch. I agreed to do it because I wo
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Cancel Tv service but keep internet
I need to cancel TV service but keep internet and the website will not allow me to. Tried calling and chatting online and been on hold for 45 mins and no one available to chat.
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Customer Service
My device is a Samsung S8 (SM-G950U), with all updates applied. I am running the latest version of Outlook (4.1.37) available from the Google Play store. If you are seeing invalid authentication attempts, that's interesting. Do you have any visibil
Unable to connect to Comcast email from Android (stopped working)
I am unable to consistently connect to Comcast email from Android Outlook app. This app has been working fine until recently. About a week ago, I received an error that I needed to re-enter my password. I did that, but it didn't help. I deleted the account from the app and tried to re-add it. That f
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Hey @SouthJoe-2025, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you showing interested in our Xfinity X-Class services. However, that service is only available in very limited areas and neighborhoods. We d
xclass internet locations
When will Xfinity xclass be available in jacksonville fl and what are the nutrition labels on the 1 gig and 2 gig plans?
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Something blocks my VPN from home to work. I highly suspect the issue is within Comcast. This is the third time I have to swap the xFinity modem at home in order to get VPN to work. Literally just to get the modem to redo the set up. After each set
VPN Not Working
I have the same problem like many others with VPN over Xfinity. None of my three laptops can VPN from home to work. But they work if I switch to using signal from my T-Mobile phone with USB tethering. Laptop #1 was working with VPN for several years and stopped working about 4 months ago. When it wo
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... The provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them ... That happens when you have added an external/secondary email address to https://connect.xfinity.com/, and th
BruceW
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Xfinity Connect email error: "...provided login data to access mail server imap.comcast.net seem to be wrong..."
I periodically get the pop-up error message on my Xfinity Connect browser-based email client (Window 10 Home, and Android), "Error The provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them." The problem is consistent across types of devices and various brow
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