Paramount + Error Code 3205

I have a subscription to Paramount Plus and it's been working fine until about 1 week ago. Now I get error code 3205 when I try to access shows. Sometimes restarting my Flex works, but I now have to restart it several times a night. It's really frustrating.

What can I do?

Thanks

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XfinityAlyssaA

Official Employee

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2.2K Messages

4 years ago

Hello, @user_c95aef. Thank you for reaching out with your question about Paramount Plus on Xfinity Flex. We do not want you having to restart the box when you are trying to watch. I am sorry that has been happening. Please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_c95aef

Visitor

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2 Messages

@XfinityAlyssaA I appreciate your offer to assist. I did do a chat with Xfinity and I was told that if my subscription to Paramount Plus wasn't through Xfinity there was nothing they could do and that I should get help from Paramount.

I've decided that the Flex box isn't worth my time and effort. I went back to using my Firestick. It works just as well if not better.

Thanks for responding!

4 years ago

0

XfinityDemitrius

Official Employee

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2.1K Messages

We greatly appreciate you taking the time to provide us with your feedback. If there happens to be anything more we could assist you with, please do not hesitate to ask. We are available 24/7 and always happy to help. :)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 years ago

0

LesS1227

Visitor

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1 Message

I too have the SAME PROBLEM ON PARAMOUNT PLUS. Also my remote is not corresponding either.

The error message are 3205, 3105 and 2103. PLEASE HELP ME. [Edited: "Personal Information"]

(edited)

4 years ago

0

XfinityAmandaB

Official Employee

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2.5K Messages

Hello there @LesS1227 I am sorry to hear you are having issues with the Paramount Plus app as well. I do have a few options I recommend for issues with apps on the X1 boxes or Flex boxes that may help. Since these are apps some times clearing the cache for the device can help. I will let you know that just like on a computer after clearing the history and cookies you will have to log back into some apps after.

Press the Xfinity button (X1 or Flex) or home button (Flex) on your remote. Use the right or left arrow buttons to get to the gear icon, then press OK to go to Settings. Use the up or down arrow buttons to get to Privacy, then press OK. Go to Clear Cookies and Local Storage Data and press OK.

You can also do a Refresh for the device as well for the X1/Flex boxes that also help with the subscriptions side to any app you may be using that is through us. https://comca.st/3FG4ZPe

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

0

X1

user_c95aef

Paramount + Error Code 3205

XfinityAlyssaA

user_c95aef

XfinityDemitrius

LesS1227

XfinityAmandaB

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