Visitor
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5 Messages
xfinity app issue
I don't understand why managing services will no longer be supported on the web site. If people do not have a smart phone what are they supposed to do?
Visitor
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5 Messages
I don't understand why managing services will no longer be supported on the web site. If people do not have a smart phone what are they supposed to do?
XfinityAnthonyT
Official Employee
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1K Messages
1 year ago
Hey there, you are still able to do that on the website! Sorry if there was any confusion, we are just consolidating our apps into one now but the website is not losing functionality.
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user_25c819
Visitor
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1 Message
1 year ago
I have the most recent version of the app, and can inform you that it is as bare as the website. No wifi management, connections settings, parental controls, etc. Simply just a way to pay your bill and that's it.
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BruceW
Gold Problem Solver
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25.9K Messages
1 year ago
Note that only the My Account app on mobile devices is being dropped, not the My Account web pages. The exact message on the My Account pages is: "The My Account app is going away soon".
Although you never know. Last year, despite much protest, they took away the "xFi" website. https://internet.xfinity.com/ is now just a one page ad for the grossly crippled, much less capable one-size-fits-all-if-you-have-a-smartphone-or-tablet Xfinity app.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
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Lkpolo
Problem Solver
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493 Messages
1 year ago
I would like to give my opinion of the Xfinity app and the fact that My Account app went away along with the Authenicator app. This was a mistake. I can no longer see if there is an outage in my area. I was out of town for four days and repeatedly had problems connecting to the Home app. Now that I’m back home, two of our cable boxes don’t work. We’ve restarted and refreshed too many times and still nothing. Chat is terrible as the queue is too long. I called and got a tech who was able to verify an outage, send a signal and verify that the boxes still are not working. A tech is coming to my home tomorrow. My point is that the consolidation of the apps made the self help even harder for customers and more confusing.
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