Why my recorded movie was suddenly gone from my saved listings

I have had the movie Laura on my recordings list for a while. Suddenly, the movie was gone. It was not in my “recently deleted” section. When I tried to find where I could re-record this (it was originally recorded from TCM), I found that my only options were multiple streaming services with a “buy for” price attached. I asked at my local Xfinity store since there is no real help on the non human  “Assistant” access. After explaining my findings, the person there tried to explain that something may force them to remove a recording if there is now a “license” issue. If that is the case, there should be a notification from Xfinity when they delete something like this for the person who pays their bill every month. That I have had to do my own research and analysis creates a real “distancing” from customer interaction.

As a note, I have been a Comcast/Xfinity customer for 40 years….it is obvious that the only answers to anything from the virtual Assistant and the options on the phone redirecting to the “Assistant” are to reboot or disconnect and wait 30 seconds. We are not so incapable of figuring that out for ourselves…especially after the first several pat responses…that we need this as an option. Has Comcast/Xfinity gotten so big that there is no imaginative or honest resolution for the customer?