Visitor
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1 Message
Cancel Tv service but keep internet
I need to cancel TV service but keep internet and the website will not allow me to. Tried calling and chatting online and been on hold for 45 mins and no one available to chat.
Visitor
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1 Message
I need to cancel TV service but keep internet and the website will not allow me to. Tried calling and chatting online and been on hold for 45 mins and no one available to chat.
XfinityEmilyB
Official Employee
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2.1K Messages
29 days ago
@user_ofa1c3 Welcome to our community forum! Thank you for reaching out so we can review your account and find a new promotion you're happy with :). We're a team of experts dedicated to addressing all your questions and concerns, and we'll work alongside you until we reach the best possible resolution.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and help.
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EG
Expert
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111.3K Messages
29 days ago
Concern moved here to the Customer Service help section.
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