2 Messages
Service Outage
There is a widespread outage in my area and I have had no phone, internet, or cable for the last 24 hours. I DO have power at my location. Your customer service line will not “allow” me to speak to a live representative but instead directs me to a static “service will be restored as soon as possible” message before automatically disconnecting my call. The chat and text message system does the same. A loop going nowhere. There is no option via chat or phone to get a LIVE agent to speak with to estimate the duration of this outage. The “as soon as possible” static message has been active for 24 hours now and is not an acceptable answer. I use my internet connection for work and each minute it is down costs me money. I would expect more respectful customer service from a company I have chosen to do business with for many years. I understand that service losses happens from time to time. That is not my issue. My issue is that the least you can do is let your customers know the scope (time-frame) of expected restoration when there is a service loss so that customers can make alternate plans to accommodate it. Do better Xfinity. I CHOOSE your service. But there are other options.
XfinitySara
Official Employee
•
1.5K Messages
25 days ago
Hello, @user_z5g07i! Thank you for taking the time to create a new post about your service concerns. I'm so sorry to hear that you've been facing this issue with service loss, and I'd love to help however I can! The best way for you to track real time updates is by using the Xfinity App, and by visiting our Status Center. Here, you may also sign up for text notifications of any updates as well, just keep in mind that the interruption can be intermittent until service is fully restored in your area. We're working hard to get things up and running for you as quickly as we can, I assure you!
At Comcast, we're dedicated to providing exceptional service, and our technicians are the heart of that mission. They're highly skilled problem-solvers who go the extra mile to diagnose and resolve issues quickly and efficiently. We equip them with the latest tools and training, but their dedication and genuine care for our customers truly set them apart. It's their hard work that keeps our customers up and running, and it's a privilege to work alongside such a talented team! I hope this helps, and that your service is back ASAP. Thanks again!
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