Thanks for the prompt response, i send the message as instructed.

I am having the same issue.

@XfinityTy​ I am also having this issue

@DLM999 Thank you so much for letting us know. With this offer it was a very limited supply for the tickets available. If you are not able to redeem the offer that would mean there are no longer any tickets available. Keep an eye out for more offers in the future as this one went fast due to opening weekend being this upcoming weekend for Kung Fu Panda 4! 

There’s no point in sending me an email 15 minutes ago if all the tickets were claimed days ago. So much for being Platinum level….

Good afternoon @user_u5aszz, and thank you for reaching out on our Community Forums to let us know that you are also experiencing this issue. To confirm, are you having issues redeeming the same Kung Fu Panda 4 reward? 

I followed the email instruction and see the reward gray out and stated it is fully claimed. I checked the activity and there is nothing there except 

Kung Fu Panda 4 Activity Kit

very confusing. 

Thank you for confirming that you followed the email instructions and see the reward grayed out. We're happy to look into your Kung Fu Panda reward concerns. To get started, may we please have your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you further. 

Thanks for the prompt response, i send the message as instructed.

[Edited: "Language"]

Never used a reward before and I've been loyal to xfinity for over 8 years.  You guys have to do better. Not even a... "while supplies last", footnote?

Cheesus peeps! Get it together!

I am also seeing that on my account 😭

@user_z43qrx, thank you for using the Community Forums page. I would be happy to look into this for you and provide additional information on your options for this reward. Is the option to claim not available for you?

It took hours for mine to finally show in my rewards that they had been claimed. I wish they offered them to every customer with no limit on claims.

I also received an offer on free Kung Fu Panda 4 tickets this morning and it was too shaded saying Fully Claimed.

Hello @user_0e9aa2, thanks for reaching out for help with your reward redemption. We do apologize, but the Kung Fu Panda Xfinity Rewards has been fully claimed and no longer available. As there were a limited amount available, the promotion has come to an end.

Then they should not have dont a limited offer and it should have been for all accounts sent to.  Some hopes had been crushed

Hello @user_fqu092. With this offer it was a very limited supply for the tickets available. If you are not able to redeem the offer that would mean there are no longer any tickets available. Please Keep an eye out for more offers in the future in your comcast email with our awesome Xfinity Rewards promotions.

@user_u5aszz This is a great question.  We are unsure of how many tickets will be offered. The winners were notified through their Xfinity rewards portal. Please let us know if you have any additional account concerns we can help with. 

Wait, what do you mean with "the winners"? If this is a rafle then you have to indicate it as such with winning odds or you can be in trouble. If it's not, and is based on first come first serve, still is a very bad business practice (if not illegal) to send an email when you already know there are no tickets avaialble !!.

I still suspect the real reason is you only had a very minimum ammount of tickets (heck, you dont even need to have any, right?) but that you wanted to get more people visiting the Rewards site so somebody in Xfinity can meet the Q1 numbers for visitors. Or even get data from people interested to send ads through all your other companies. So many posibilities.....

WOW, Comcast still sends out the free ticket email today, unbelievable. It is gone for me yesterday already. I just want to see if empty promises email still send out tomorrow. 

We understand your frustrations @user_u5aszz, and appreciate your feedback. We will be sure to pass it along and apologize for the frustrating experience. 

Would have been nice to know what "fully claimed" means when I haven't even redeemed my movie ticket, but of course it states in the fine print "while supplies last". That's misleading.

@vinner4 If you are not able to redeem the offer that would mean there are no longer any tickets available. Keep an eye out for more offers in the future. We know many wanted those tickets.