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5 Messages
Xfinity Connect email error: "...provided login data to access mail server imap.comcast.net seem to be wrong..."
I periodically get the pop-up error message on my Xfinity Connect browser-based email client (Window 10 Home, and Android), "Error The provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them." The problem is consistent across types of devices and various browsers.
I have gotten this error message for years, and I just dismiss it. A half-hour later, it pops up again. It would be nice, though, to actually fix the problem, if that is not too time-consuming. I will not call support on the phone because they have time-consuming protocols for the user to go through before they start to investigate the problem.
Do you have any suggestions?
BruceW
Gold Problem Solver
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26.3K Messages
2 months ago
That happens when you have added an external/secondary email address to https://connect.xfinity.com/, and the password for the secondary account changes.
To fix the problem, first verify that you can log into the account for the secondary address. If that's working properly you'll need to change the password stored in the webmail settings for the account showing the error message. Click (gear icon) / Email Settings / Accounts and then Edit for the account with the changed password. Enter the current password for that address under "Incoming server / Password", then click "Save".
Your access to your secondary account should be restored. Please let me know if this helps!
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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dddiam
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5 Messages
2 months ago
Thank you, Bruce.
I will try your suggestions when I get a chance, and I will post my results.
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