Hello, I have been an Xfinity account holder since February. I activated the Peacock offer within February. Now my Peacock account is saying to add a plan. What went wrong?

I would like to change my user name in this community forum to something less identifying. Most of the other users show "User3878" or something like that. When I go to the profile the username is grayed out with a red dot next to it.

Hello, a month or three ago you guys started doing upgrades in my neighborhood and I got an email on October 7th saying that I'm eligible for a free modem upgrade to get the new speeds. I went through the little self checkout thing but never received a confirmation email of any kind nor did I receiv

hi, i wanted to check with xfinity if it is possible to set up gigabit internet at my parent's house. when i went to check what was available there, i noticed that there's no slot for an coaxial cable there. please let me know what are the options i have for getting half decent wifi there. i'm posti

Hi there is a Comcast wire (not mine) hitting my apartment window. Can a tech be sent out to secure it?

Hi there. I was wondering if the XB7 router supported WAN aggregation (802.3ad). I understand the XB7 has a 2.5 GbE port, but my current router doesn't include one. The router (Asus RT-AX88U) does support WAN aggregation. I didn't see anything in the gateway that would indicate it does, but thought

Upgrade to xb10 I am a current Xfinity customer with an internet plan- Gigabit extra. I understand that the XB10 gateway is now available for customers. I would like to request an upgrade to the XB10 gateway, as I believe it would significantly improve the performance of my home network. Please let

I need to exchange cable boxes do I need to return the power cord also?

Please cancel my internet service. I have already gone to an Xfinity store and canceled with a representative and returned my modem (I have a receipt). However Xfinity is saying I have a new internet bill and to reconnect my WiFi!!! Please cancel my service already!

Been at this house for 9 years with consistent service, but some terrible packet loss has cropped up in the last month. Frequent lags in any video game (every 2-3 minutes) and occasionally will briefly cut out on video calls while working. (tested hard wired direct to modem, issue persists on 3 diff

Can you help me cancel the TV portion of my service while keeping high speed internet? Thanks

We recently upgraded to the ARRIS XG1v4 cable box and it has begun to make a series of loud beeping noises throughout the day. The tv and box were off and at random times through the day it would make a series of beeps and the top of the box is warm to the touch.

Talked to technical person about 2.4 GHZ WiFi connection for security camera. I show only the 5. He did not know which line was the 5 and which was the 2.4. After “figuring it out” he had me change the name for WiFi and PW. Went to connect the camera and my WiFi with a new name is 5 GHZ. now what do

Posting this to get access to direct messaging for my internet issues.

Can't remove it through the app or through the web. It's an old address I haven't lived at for years.

Hello Xfinity Community, I want to start this post off by saying, I have had stable internet for many months prior to the issue I'm currently facing. The Coax cable comes into my house and routes through a 1 to 2 splitter (A CommScope SV-2G, the xfinity tech installed it during their setup visit a l

I have seasonal plan. I am unable to start up internet for the season via the web site. First I try logging in with iOS Safari -- simply loops back to the 'enter your login id page. Okay, let's try Firefox on iOS -- after logging in and navigating to /seasonal, I'm greeted with error: unable to proc

We had house fire April 30, 2024. I called soon after and was told to get on the seasonal convenience plan. It could be 6 months to a year before our house is rebuilt. I need to extend the end date as it is set for today to end. Also I let someone know that the modem and flex were burnt up in the fi

Hello, how is compensation being handled for the expected outage today, Feb 16? Notification has been provided per the following, Hi, it's Xfinity Assistant. As a reminder, we'll be doing work to enhance the network in your area starting tomorrow, 02/16. Work will begin early in the morning and our

Can someone please help me? I’ve talked to 2 online agents and 2 phone agents. I keep being put through the same troubleshooting steps over and over despite 2 “advanced team” tickets being opened for what seems like a simple issue. Our old gateway/modem’s fan was failing. I took it back to the Xfini