Comcast wire hitting window

@user_668eb3 Hello! Thanks for creating a post on our Community Forums. I appreciate you bringing this line to our attention and would be happy to help. We can notify our local teams to come out and have the line properly raised and repaired. We would ask for some information to help create the ticket, so would you please send our team a direct message with your full name and full address to get started?

 

To send a Direct Message:

 

Ensure you are logged in

• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it.