Lost Peacock subscription

Hello,

I have been an Xfinity account holder since February. I activated the Peacock offer within February. Now my Peacock account is saying to add a plan. What went wrong?

Responses

Oldest First

Selected Oldest First

Accepted Solution

XfinityNatalie

Official Employee

•

755 Messages

1 hour ago

Greetings, Shana_colorado! Thanks for bringing your lost Peacock subscription to our attention. Could you please try this step and let me know if it still gives you an error message?

-Use the Activation Banner: Go to xfinity.com/activate-peacock (use a private/incognito browser) and log in with your primary Xfinity ID. Look for a banner that says "Ready to activate".

2

0

S

Shana_colorado

Visitor

•

2 Messages

Hi @XfinityNatalie , thank you for the speedy response. Using the step you provided worked. I have access to my Peacock account again. Thank you, I appreciate it!

48 minutes ago

0

XfinityAldrik

Official Employee

•

2.5K Messages

We’re glad to hear those steps helped regain access to your Peacock account. Have a great rest of your night @Shana_colorado!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

41 minutes ago

0

Customer Service

Shana_colorado

Lost Peacock subscription

XfinityNatalie

Shana_colorado

XfinityAldrik

New to the Community?