1 Message

Friday, May 26th, 2023 1:37 AM


options for home wifi at parents house

hi, i wanted to check with xfinity if it is possible to set up gigabit internet at my parent's house. when i went to check what was available there, i noticed that there's no slot for an coaxial cable there. please let me know what are the options i have for getting half decent wifi there. i'm posting this question here because i am genuinely baffled that i can't find a customer service email. if there is a rep available, please direct message or email me. thanks in advance for the help.

Accepted Solution

Valued Contributor


406 Messages

11 months ago

Thank you for reaching out on the forums, @user_a6c11c! We would be glad to look into different options for WiFi, and just need a little bit more information. Please send us a direct message to get started.

To send a direct message [private message]:

  •    Click "Sign In" if necessary
  •    Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it
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