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Hello, @user_e1974c, I am sorry you are having trouble with ABC while using the Xfinity Stream app on your LG TV. I know if ABC keeps freezing it’s causing frustration. I am glad a tech came by and looked at the location. Did you do any wireless trou
Xfinity app freezes frequently while watching ABC only
I have the x finite app installed on an LG OLED77C1PUB, a Roku connected to another tv, and a fire tv connected to another tv. I have an issue with abc freezing frequently on all devices. The problem is most obvious on the LG. I have tried the following troubleshooting steps with no results: 1. Uni
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@Capoinde Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this end of the screen so we can completely relate to how it causes you to make arrangements that y
Poor Internet
We have been having issues with our service for awhile now, even after having a technician coming out. We have updated our modem, our service plan is 800mbps but we are only seeing 100mbps with 2mb upload. It has been rather difficult having no service with a plan that promises high speeds. Is there
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I am in the same boat. Please check the details in the post here. I reached out to customer support multiple times but all they say is that I need to wait. As per Xfinity itself the porting should finish in 10 minutes from major wireless carriers. It
Anyone else have issues activating after porting a number to Xfinity Mobile?
I ported a number from an unlocked and current Verizon account iphone 12 on 12/30/20 and here it is 1/2/21, 72 hours after I started the activation process online after obtaining a pin# from Verizon.I have spoken to Xfinity cust. service 4 times over the last three days with no answer as to what the
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@XfinityGina Same here, freezing on animal planet. It did it several times between 10-11pm eastern time 1/15/22, it always happens at the end of a commercial block before the show comes back on, the program was Naked and Afraid XL. I’m in Florida usi
Freezing During Commercial Breaks
We've been experiencing a very strange situation. When viewing Food Network or HGTV, the TV will occasionally freeze at the end of a block of commercials, typically when the last image is "static" with no moving elements. We have to switch to another channel and back to restore operation. By "freeze
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@Ollixen Are you using your own modem/router combo or equipment, or are you renting one of our Xfinity Wireless Gateways? We would definitely advise checking out the troubleshooting tips our community experts put together. Report back your findings o
Router Resetting, 2.4ghz unusable.
About once a month or so my Router/Wi-Fi/IDEK resets it's self and wipes out my information I have set entirely. When I re-set up my information the 2.4ghz band is unusable entierly.Last time this happened I dealt with Customer Service "Tech Expert" on the phone who had no idea what they were even d
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Is there a reason the stream app is important. Sony tech support explained how I can control either my X1 DVR box or Xi6 wireless box (I have both) through my Sony remote. I haven't received the A80J TV yet, but if I'm able to use one remote, the Son
Xfinity Stream App on Sony Tv
I am not able to see the Xfinity Stream app available to download. Is there a reason for it not being available on my Sony Android TV? Model: XBR65A8F
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Hello, @user_js8rel. We appreciate you reaching our team on Forums, we know the importance of being able to enjoy the speeds you're paying for. We certainly don't purposely slow down your internet and would like to help see what's causing the issue.
Not Receiving Advertised Internet Speeds
I don't know why you're purposely slowing my internet, We've had this problem for years, and nothing ever gets done until I file a complaint with the FCC. It generally gets cleared up for a while, at least until winter. I pay for a gig but only get about 412mbps. I used to get over 700mbps, but whe
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@XfinityShawn well it took two techs to solve the problem. The first tech only put a new wireless dvr in and said that would solve it. It did not. So after not being able to watch anything that night another tech came out the next morning. David was
Pixelization on some channels frequently
We have been having Pixelization mainly on network HD channels in the evening when watching network shows. This is both on DVR recordings and live view. I have restarted the DVR many times, reseated the HDMI cables, and replaced the HDMI cables, all to no avail. A few months ago, a Tech was out and
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I faced the similar issue this morning. My modem was very old but was working fine. After several research I realized that my modem is really not compatible with xfinity and replaced it with new one (NETGEAR Nighthawk WiFi 6 Modem Router Combo (CAX30
Unable to use with Eero mesh system
I have an Eero 6 WiFi Mesh system. I have my Xfinity Xfi modem in Bridge mode due to this. I have used the Eero system wiith my Xfinity internet service for just short of 2 years. It has worked fine until about 2 weeks ago. About 2 weeks ago I had no internet. The red light was o
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Have the same kinds of issues, very intermittent and maddening, with our 2.4Ghz HP LaserJet MFP when we moved and switched to Xfinity as our ISP. "Advanced Security" setting appears to be the source of the problems. We're going to leave it turned on
XB7 Gateway will not allow HP WiFi printer to communicate
Up until yesterday, I had an XB6 gateway and all was well, except for the occasional "issue" with speed.I switched to the new XB7 and everything reconnected to my WiFi networks (2.4 GHz and 5 GHz) without any issue. Except for my HP LaserJet M451 printer.I was able to connect to the network using t
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Had a similar issue with two replacement X1 cable boxes. Technician came out and eventually switched me to a wireless X1 modem set up with the primary TV box before both TV boxes would connect and everything was working. Unfortunately, an hour
New XiD-P Boxes won't work
Hi, I have a set up with four TV sets with the primary TV box being a DVR labeled XG1v4-A (X1). Two of the other TV boxes are labeled XiD-P and they work fine. These boxes were given to me by the Comcast Store in June 2024 as I expanded the number of TVs. Although they work fine,
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We definitely understand wanting to use wireless boxes! It really is nice to have the set up without the added connections when you've already got regular TV power cords etc! I know that my teammate above had mentioned ensuring that the device firmwa
Xfinity Stream App Audio Out of Sync
I exclusively use the Xfinity Stream App to watch TV. I have one TV where I’m using the App on an LG SmartTV. I use app through Roku on the other TV. I experience the audio being out of sync on a regular a regular basis on both TVs. Other streaming services like Disney+, Netflix, etc… are fine. &nb
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I use Zoom and Teams without problem. Just ran a speed test, and I get 204.8 MB downloads and 22.5 MBPS uploads, with 18ms latency (wifi). If I use a wired connection, I get 927 MPBS downloads, 22.2MBPS uploads, and 17 ms latency. The problem with We
persistent drops in service when using Webex or Slack video meetings
My service is having persistent drops when using Webex or Slack for video meetings. The service will drop for 5-20 seconds at a time, and during a one hour meeting, I see this happen maybe 15 times. This behavior has been happening for at least the last year. I had an xfinity tech out about a year a
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Hello, @user_871obh! I am sorry to hear that the football games are freezing on the wireless box. We are glad to help you so you can enjoy the games once again. We have some great troubleshooting in the Xfinity app or by pressing the A button on the
NBC football! Always freezing every game!
This is the worst and it happens on my wireless xfinity box while other channels are working fine! Please FIX THIS KNOWN ISSUE!!
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The issue is with wired and wireless because the service isn't working correctly. I normally have my computer connected to a 100 mbps port, but even when I direct connect to the modem to get the 1000 mbps, the system still lags. Here are current my
internet lag after switching to new plan
I switched from 175 mbps internet to extreme pro+ 1000 mbps internet. That was a mess as well but that's another part of the story. Ever since switching I have lag with every device loading webpages, streaming video, playing games etc. Almost every minutes it has to reload. I tried calling suppor
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I am having the same issue here, intermittent drops for 30-60 seconds, always during the day time hours. Does not seem to happen as much after 5pm. Same symptoms every time both wired and wireless connected devices drop. All (routers, splitters, etc)
Intermittent Internet Connection Drops
Hello, I've been having issues for several months now and I'm out of ideas so I'm reaching out for help. My internet connection drops out randomly for 5-30 seconds dozens of times a day. When it's working it works fine and the speeds I get from speed tests are great. I've tried the troubleshoot
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Hi @user_4o9xtf Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Wi-Fi network disappearing. I would be more than happy to offer my assistance
wifi network suddenly disappeared
I seem to be experiencing an issue where the network name has disappeared, and my wireless devices are unable to connect to it. However, if I connect a router to the gateway, I can then connect my wireless devices to the router. This workaround was not necessary before, and I've noticed a significan
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They do not offer a non-DVR wired 4k box... BUUUUUUTTTTTTT.... If you already have the XG1v4 , you can add an Xi6 wireless box to your house. I was under the same impression as you until I was having issues with 2 WIRED/DVR's in my house, (an
4K Non-DVR TV box with Coax?
Hi there! Does Xfinity offer a 4K non-DVR box that supports coax in? I have one XG1v4 DVR and an owned modem, and I'd like to add 4K to a secondary TV. I see the Xi6 requires an Xfinity gateway, so hoping there is a box that works with an owned modem available. Thanks!
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@user_ts9q3c The Set up port forwarding using the Xfinity app article has two sets of instructions, depending on which Xfinity Wireless Gateway you're currently using. If you're currently renting an xFi Gateway, setting up a port forwarding rule will
Port Forwarding Frustrations
For the life of me, I cannot get the Xfinity app to port forward right. Every time I try to open a port, it opens it for the IP 10.0.0.160, and upon checking https://www.yougetsignal.com/ to see if its open, it is not. It also tells me my external IP is a totally different one to the one the port is
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user_3wtuy0 Thanks for posting on our community forums to let us know about the ABC channel issue you have been experiencing. I'm sorry to hear it is happening across all of your TV Boxes. To confirm, have you tried rebooting the modem and boxes manu
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Issues with ABC (KTRK) Houston dropping in and out
I’ve noticed recently (and currently) that KTRK on both SD and HD channels has sound drop and picture scramble intermittently. This issue occurs across all 3 of the boxes in my home, all wireless/run through my Xfinity network. This leads me to believe it’s an issue with the channel and the feed to
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