2 Messages
wifi network suddenly disappeared
I seem to be experiencing an issue where the network name has disappeared, and my wireless devices are unable to connect to it. However, if I connect a router to the gateway, I can then connect my wireless devices to the router. This workaround was not necessary before, and I've noticed a significant drop in performance using this method. I've tried restarting the device and following the steps provided by the Xfinity assistant, but unfortunately, nothing has managed to bring my home network back. Any help would be greatly appreciated!
XfinityJanelle
Official Employee
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1.1K Messages
1 month ago
Hi @user_4o9xtf Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Wi-Fi network disappearing. I would be more than happy to offer my assistance looking into this further for you. Have you checked to see if the gateway inadvertently got changed and bridge mode is turned on? Take a look at Bridge Mode on your wireless gateway.
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EG
Expert
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105.7K Messages
1 month ago
@user_4o9xtf
Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it doesn't have a reset button hole) for 30 seconds. This can sometimes clear up some weird behavior issues. You will lose any customized settings, and they will need to be re-configured from scratch if you do the latter. Good luck !
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user_4o9xtf
2 Messages
1 month ago
Hey everyone. After performing all the troubleshooting (power cycling, restart, and factory reset) as well as checking gateway settings (bridge mode disabled, wifi enabled), customer support recommended equipment replacement.
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