Poor Internet

We are both switching from both wired and wireless. Both having the same issues, there was no mention of a follow up from the technician. So would there be anything else that could be done?

@Capoinde we can absolutely look into your internet speed concerns together. With the speeds you're reporting receiving earlier, was this test done during the time you were wirelessly connected? Have you already attempted to troubleshoot your connection using the Xfinity Support site?

Currently I have restarted our router, restarted the computer, changed the settings to reduce background apps, did the system check with Xfinity assistance, switched to wired, checked our internet with a testing site and xfinity. Unfortunately none are working to bring it up

@Capoinde I appreciate those details on the steps you have taken so far. Let's take a closer look at things on our end, can you send me a direct message with your full name and complete service address to get started? 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.