3 Messages
Poor Internet
We have been having issues with our service for awhile now, even after having a technician coming out. We have updated our modem, our service plan is 800mbps but we are only seeing 100mbps with 2mb upload. It has been rather difficult having no service with a plan that promises high speeds. Is there anything else we can do to improve our speeds? At this point we are about to switch services due to lack of internet. Speeds are super low to what we are paying for
EG
Expert
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110.4K Messages
10 months ago
The concern is not "E-mail" help related.................. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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915 Messages
10 months ago
@Capoinde Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this end of the screen so we can completely relate to how it causes you to make arrangements that you didn't expect. Are you experiencing the speed issue on a wired and wireless connection? Did the technician mention anything for a follow up after the appointment by chance?
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