Xfinity Community Forum

This was fixed a few days ago. I confirmed with CBS.

Tek

commented

1 year ago

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CBS audio drops

For over a month CBS (ONLY) has intermittent but increasing audio drop out. An informal poll of others (neighbors, family, friends) shows they are having the same issue. Some also have xfinity BUT others have Verizon, youtube, fubo, etc as their cable provider. I've gone through online xfinit

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U

@user_b0cb55 Forever and A Day!

user_d643a7

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2 years ago

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What happened to the old Home Page?!?!?! The new Discovery Hub [Edited]!!!

Hate the new Discovery Hub. Too many sign in requests. The old Home Page had news, entertainment, all that stuff wrapped into one. Will be changing Home Page to news.google.com. Are you trying to get rid of customers?

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U

I totally agree. We need access to CBS & WREG local news and weather to keep informed about dangerous weather (the weather channel is not as accurate for our area) and local crime. If we lose WREG and the CBS channels, you will lose us as loyal c

user_a3efc0

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2 years ago

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Stop threatening to cut local stations

Comcast is at it again threatening to take away local programming. There is no doubt if this happens, I will be cancelling all of my Comcast services, including internet. Prices keep increasing while services get cut. I’ve been considering ditching cable for some time now and also changing to anothe

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@cb804 can you try now?

XfinityGabrielS

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3 years ago

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Email search not working properlu

The email search function is not working properly. When I search for emails, the search results are only for the past few days. No matter how I search - subject, text in email or by sender, the results are only a few days and I know there are many more. It is very important for me to use the search

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@XfinityHeather OK, pretty sure my relative had access with only internet but I will check when they get home. Thanks... Does the Flex service provide any channels that normally come with a TV package or are they streaming apps only and mov

Libertas

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3 years ago

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If I get rid of TV package, keep internet only, THEN use Xfinity Stream app, what CHANNELS do I get on that app?

So I would be cancelling TV package, returning my X1 box and my remote box for the bedroom...I would rely solely on the Xfinity Streaming app and I would be paying only for internet and the equipment I rent. What channels do you get?

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U

Same issues, but only for CBS. Channel 802 (New York), channel 903 (Philadelphia). This also goes for these channel recordings on DVR. Is CBS purposely degrading their signal at prime time so people will be steered toward a subscription

user_8db802

commented

4 years ago

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Pixelation and freezing every evening on multiple channels

Every evening for over the last month, we've had horrible pixelation and freezing on a number of our HD channels (ABC, TBS, Discovery, etc., about 15 channels total). During the day, all channels are fine and our internet signal is never affected. It starts each day around 5:30p and lasts until arou

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What is the answer to the cbs issue? It started when paramount went live. It doesn’t record any cbs show. Please check with cbs, per my contract with you I don’t see any restriction n recording live content. Thank you.

PurpleGOAT

commented

4 years ago

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Xfinity DVR will not record anything on CBS

All this week, the DVR will not record anything on CBS. On the guide it shows the red dots at the program, but it doesn't actually record them. It won't even record the current program. If I go to Saved/Scheduled, they don't show up in the list (even though the guide shows the red dots). I unplug

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Having this same issue with on demand shows using Roku and have restarted device and still showing need subscription for on demand shows that are channels within our package such as NBC and CBS. When trying to subscribe to CBS, the message states no

user_60fc3e

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4 years ago

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Why is on demand not working and why do you refuse to explain why?

On demand is not working. My cable channels are fine and all channels come in clearly so it hardly seems a connection problem. High fees and terrible service. No response to any problems. Please don’t ask me to review your support before you fix the problem!

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@JP98683 Question for you. Have you compared the HD channel with the SD Channel? I had to shut off the "Prefer Best Available Resolution" option. I've noticed it mostly does it on FOX CBS NBC ABC. If I go to the SD Channel of CBS it seems to be in a

user_d03cc5

replied

3 years ago

to the conversation:

Smart Resume not working correctly

For the last week or so on my X1, the Smart Resume feature has started to resume too soon. That is, when a commercial starts and I hit fast forward, the fast forwarding stops somewhere between 30 seconds and 90 seconds before the program starts playing again. So I'm forced to watch at least o

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I have noticed issues with CBS this week also. At times choppy video and the occasional dropped audio. Seems to be an issue with Comcast feed from CBS. No issues on any other channels I watch broadcast, cable or premium.

Mr_Kludge

commented

4 years ago

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L

CBS pixelated and sound is going in and out for over a week

My cbs is seriously pixelated. The sound is so broken up I cannot understand what is being said and captioning can’t pick it up. The problem seems to be with both boxes - and dvr. Started Tuesday 12 days ago...

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Once CBS All Access became Paramount Plus, the CBS All Access app would no longer work. You need to separately access the paramount plus App and provide your login details. I access it through my TV rather than X1 box and had the same issue--the CBS

UNCNU

commented

4 years ago

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Paramount plus no longer on xfinity X1

I really need help with this question I signed up for cbs all access in December I selected X1 work perfect the day cbs all access become paramount plus it told me enter my email and password I have done this at least 50 more times and it does not move I just got off the phone with a paramount Pl

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Do you like CBS less because you have to pay for CBS All Access (soon to be Paramount +.) Or how about Disney? You only get Peacock free because it's owned by Comcast.

Andyr1

commented

4 years ago

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Discover Plus

Will there be an extra chage on my bill for DiscoverPlus. My current plan gets all the programs mentioned in Discover plus advertising

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Having an issue with CBS shows not recording.

wood1569

commented

4 years ago

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DVR not recording all shows

As of 2 days ago DVR stopped recording scheduled shows. I saw 2 other form pages with similar issues from November and January. My issue is broadcast TV channels seem to record. All others channels will not record I have the red circle with the/through it. None will not record.Help please.

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I know I have a compatible X1 box I was able to order the cbs all access app and stream it on X1 box that I have and watch cbs all access on my Samsung tv I made that clear in my initial post

Ma4201

commented

4 years ago

to the conversation:

0

Paramount plus no longer on xfinity X1

I really need help with this question I signed up for cbs all access in December I selected X1 work perfect the day cbs all access become paramount plus it told me enter my email and password I have done this at least 50 more times and it does not move I just got off the phone with a paramount Pl

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One long sentence all over the place with no question. Not all X1 boxes are compatible with CBS All Access/Paramount plus. What equipment do you have? You should have been working with a Comcast CSR not Paramounthttps://www.xfinity.com/support/articl

CCAndrew

commented

4 years ago

to the conversation:

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Paramount plus no longer on xfinity X1

I really need help with this question I signed up for cbs all access in December I selected X1 work perfect the day cbs all access become paramount plus it told me enter my email and password I have done this at least 50 more times and it does not move I just got off the phone with a paramount Pl

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ViacomCBS and Comcast have made an agreement that will make the CBS All Access app available on the X1 platform. Just like Netflix/Amazon/etc..., it will require it's own subscription.https://deadline.com/2020/01/comcast-and-viacomcbs-set-carriage-re

Andyr1

commented

5 years ago

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Xfinity and CBS all access

I have Prime Video on my TV and already have some additional channels. Today I added CBS All Access. I cannot see all the shows. Some come up as restricted on this device...but I can watch on other devices. Any ideas onhow to correct this and remove the restriction?

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X1 boxes are getting CBS All Access later this year. Not sure on Hulu, but there is a sticky thread about Hulu in the forum. https://www.engadget.com/2020/01/09/cbs-all-access-comcast-xfinity-x1-flex/

Tek

commented

5 years ago

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0

Xfinity and CBS all access

I have Prime Video on my TV and already have some additional channels. Today I added CBS All Access. I cannot see all the shows. Some come up as restricted on this device...but I can watch on other devices. Any ideas onhow to correct this and remove the restriction?

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So, let me ask this. If I end my free trial of all access thru amazon prime, I could get all the shows on cbs all access on my tv thru xfinity? I should be able to get all channels on cbs all access app?

schnappsy

commented

5 years ago

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Xfinity and CBS all access

I have Prime Video on my TV and already have some additional channels. Today I added CBS All Access. I cannot see all the shows. Some come up as restricted on this device...but I can watch on other devices. Any ideas onhow to correct this and remove the restriction?

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There isn’t a CBS all access app yet

CCAndrew

commented

5 years ago

to the conversation:

0

Xfinity and CBS all access

I have Prime Video on my TV and already have some additional channels. Today I added CBS All Access. I cannot see all the shows. Some come up as restricted on this device...but I can watch on other devices. Any ideas onhow to correct this and remove the restriction?

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Xfinity does not include CBS All Access, but if you want to watch it, you would need to get a ROKU or some other device and hook it to your tv to watch. Xfinity does allow 3rd party streaming as indicated by them having Netflix. It would be nice to s

rns1016

commented

6 years ago

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0

Xfinity and CBS all access

I have Prime Video on my TV and already have some additional channels. Today I added CBS All Access. I cannot see all the shows. Some come up as restricted on this device...but I can watch on other devices. Any ideas onhow to correct this and remove the restriction?

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