Regular Visitor
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8 Messages
CBS audio drops
For over a month CBS (ONLY) has intermittent but increasing audio drop out. An informal poll of others (neighbors, family, friends) shows they are having the same issue. Some also have xfinity BUT others have Verizon, youtube, fubo, etc as their cable provider. I've gone through online xfinity support checking my audio setup and restarting the cable box but the problem persists as I expected it would. This appears to be a CBS problem. It's impossible to watch CBS and I'm at loss where to reach out next. Anyone else having this issue? Any solution? Thanks
Nsmith662
1 Message
8 months ago
I know several people who are having this same issue, including myself. Some also have different cable providers. It is very frustrating trying to watch anything on CBS. I know my sound issue has been persistent since the start of football season in September. Any insight as to who to reach out to would be helpful.
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user_cc6hv7
1 Message
8 months ago
My elderly father was complaining about this issue and initially I assumed it was him. But I've witnessed it myself at his home too. Since then it has occurred in both my homes, on both cable and streaming devices, for CBS only. It just happened minutes ago during the Bills/Patriots game.
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EG
Expert
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105.6K Messages
8 months ago
The concern is not "Community Center" help related. Topic moved here to the proper help section for assistance.
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keenefamily88
1 Message
8 months ago
Having the same issue, audio cuts out intermittently making the channel impossible to watch. Is NOT happening on any other channels. Definitely a CBS issue because my father who lives 30 minutes away is having the same issue. So annoying!!
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user_bn6f3j
1 Message
8 months ago
A friend commented last night that she thought her tv was having problems as losing audio on CBS but no other channels so lots of people having enough issues making CBS unwatchable. I noticed it weeks ago during Colbert monologues. We are both Xfinity but in towns 25 miles apart.
Very frustrating during a key football play - not that there are many during Pats games but this has been a problem for weeks.
If it’s not solely an Xfinity issue - as some commenters have noted - that suggests it’s a CBS issue. Is this something Xfinity is working on to resolve with the network?
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cherihl
Regular Visitor
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8 Messages
8 months ago
I am finding that unless others report the issue, the cable provider (and probably CBS as well) thinks it's a single customer issue. So if you have not reported it, please do. I find xfinity support on "X" (the old twitter) the quickest reporting platform. They also provided me a link for CBS for a quick email to them via Paramount as well as a phone number [Edited: "Personal Information"]. I plan to call them Tuesday given tomorrow is a holiday.
(edited)
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LGCOURT
New Poster
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4 Messages
8 months ago
We're not alone, hello Comcast are you there?
https://nextdoor.com/p/b8BTnR8KR4_6?view=detail
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wfoneil3
Visitor
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1 Message
8 months ago
I am experiencing the same with CBS programs both on regular station and HD.
Problem with Winchester and Harwich systems.
No word from Xfinity about the problem,HELP!!
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cherihl
Regular Visitor
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8 Messages
8 months ago
As of 1/6/24, my CBS audio issue appears to be resolved. I never heard from CBS/Paramount though I did contact them as well as Comcast. I will definitely post again if the problem returns.
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Tek
Problem Solver
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833 Messages
8 months ago
This was fixed a few days ago. I confirmed with CBS.
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Philman911
Regular Visitor
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3 Messages
5 months ago
This is happening today, right now
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user_gaimhv
1 Message
5 months ago
I called YouTube Friday and they told me they were working on it?? But tonight I still don’t have voices on our Channel 11 CBS KKTV in Colorado Springs, Colorado! I’m getting pretty disgusted… I’m missing some of my favorite programs! So I would like it fixed asap.. And we should be compensated for all the days we couldn’t watch our shows!
DM
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user_6ulu6j
1 Message
3 months ago
I've been having the same problems for weeks. The auto is lost and the picture freezes, "repeat". After raising the subscription cost the service should be better not worse.
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user_pzyqyg
1 Message
3 months ago
I have been experiencing this same issue recently, CBS only intermittent audio lost and picture freeze.
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