Xfinity DVR will not record anything on CBS

Hello, @JudMcCranie. Thank you for your post! I understand you haven't been able to record shows on CBS, and I can see how that would be frustrating if you miss your favorite programs. I've had similar issues with my equipment, and I'm sure we can get this sorted out. To confirm, does this only happen with CBS? Have you tested other networks with similar results? 

@JudMcCranie Thanks so much for updating us that this is occurring with more than one programming channel. This happens to me every now and again when my storage is looking a little full. How is your dvr storage space looking? 

Since I wrote the original message, I found that the problem also is on MeTV from Jacksonville, FL, which is WFOX-TV. 

I'm wondering if this problem is caused by CBS All Access?

It is only 19% full.  And, of the channels I've tested, the problem is only on any CBS and WFOX-TV.

We appreciate you letting us know about your memory @JudMcCranie and we would love to investigate your account deeper. Please send me a private message by clicking on my name at the top of this message "ComcastPeterH". This will open a new page where you will be able to see a button that said send message. Make sure to include your full name and compete service address so we can get to work right away. Thank you! 

Hello, @JudMcCranie My apologies that the private messaging was giving you trouble. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference. https://comca.st/2LytuXH

I've never sent you a PM and I can't figure out how to do it.  The envelope just takes me to my email.

I go to your page but I don't see a button for Send Message.

I absolutely do not see "send a message".

I do apologize, @JudMcCranie 

We're here to help! To send a private message, please click my name "ComcastLysaP" then select "Send a Message" on the right side. Please let me know if this helps. 

I went to My Account/Settings but I don't see anything about Private Messages.

Hello, @JudMcCranie. Me again. I tried to send a Private Message to you but I get back an error. It shows Please enable Private Messages to allow sending a private note(s). I am not able to send one to you unless you allow them in your settings. That may be the issue with being able to send one to us as well. 

Hello, @JudMcCranie. I am very sorry for all of the trouble with trying to send us a message. I want to keep things moving along for you so I will be sending you a message shortly. Look for that in your inbox on the Forums. 

Hmm, @JudMcCranie I am at a bit of a loss as that is the error I get when I try from my end. I really appreciate you working with me so we can get this going. When you click on my name it should take you to another page where Private Message shows up in a blue button on the right side of the page. When I click on my name at the top of my post and the page changes I see a grey bar that shows my name and the blue Send a Message button to the right of my name. Are you able to try one more time for me since my system won't allow me to send you a Private Message from my end?

The PM thing just doesn't show up for me. 

Can you tell me how to turn it on?  I checked my account settings and didn't see anything about it.

Can you do it on the forum? 

Otherwise, can you email me?