1 Message

Mon, May 10, 2021 5:55 AM

CBS pixelated and sound is going in and out for over a week

My cbs is seriously pixelated. The sound is so broken up I cannot understand what is being said and captioning can’t pick it up. The problem seems to be with both boxes - and dvr. Started Tuesday 12 days ago... 


Official Employee


93 Messages

1 m ago

@lilmissray94, I would be happy to help and look into your concern. send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.


Regular Contributor


123 Messages

1 m ago

I have noticed issues with CBS this week also. At times choppy video and the occasional dropped audio. Seems to be an issue with Comcast feed from CBS. No issues on any other channels I watch broadcast, cable or premium. 

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