Edit: Solved. My work computer was upgraded to MacOS Sequoia last week and process idleassetsd was using GBs per minute (usage went up by about 700GB yesterday). Switching wallpapers and screensavers to static images stopped the usage. Sorry for blaming Xfinity! It still would have been easier to di

I'd like to upgrade my plan to unlimited data (own my own modem). I believe it's $30/month. There seems to be no easy way to do it online so I would like to DM customer service to see if they can help. I currently have no access to DM bubble on my page... Thank you.

My power numbers are usually perfect, I happened to look at the CM2000 modem page, and it's not happy with the downstream. See pictures below, some power levels are very high. Anything I should do other than schedule an appointment?

I have noticed that as of today (March 1), all of the Screenpix channels just have "Movie" in the program guide. No actual titles.

I'm having short but annoying intermittent outages. Like others, I see intermittent T3 time-out errors in the logs -- they come in bunches at different hours of the day, but they don't always correspond to outage periods. I've checked cables in my house, but there are plenty outside on the telephone

Hello, I have tried a thousand times to get through the automated system and while restarting my modem works as a temporary fix, the issue still persists DAILY. Every day, around 10:45a-12p, my upload speeds will slow down to 0.1Mbps and it affects all of my devices. My work laptop(connected to VPN

I am using a Samsung S9 with Android 10. I used to have working calling over wifi. No more! Attempting to enable it yields, "Unable to activate Wi-Fi Calling at this time. Please try again later." Five agents have tried to help, including "advanced support," which is hardly advanced. I've reset my n

I created the setting to pause my wifi at night. I am having trouble undoing this. I want my wifi to run throughout the night. Please help

Is there any way I can manually set up a Port Forward using an IP address just as before? I have no idea why we are taking steps back in terms of features. This very simple "Select a Device for Port Forward" under Xfi is unnecessarily dumbed down. Especially since it is useless as it does not displa

I paid my bill in full yesterday and waited two hours for it to be back online. After it never came back on I got in contact with agents via xfinity support and they told me that they saw my payment and that ot should be restored in 30 - 60 minutes, but it still has yet to be activated.

Been at this house for 9 years with consistent service, but some terrible packet loss has cropped up in the last month. Frequent lags in any video game (every 2-3 minutes) and occasionally will briefly cut out on video calls while working. (tested hard wired direct to modem, issue persists on 3 diff

Keep getting "something went wrong try later" type message. Have tried on multiple devices (android/desktop/ipad) with Chrome/Safari/Edge have cleared cookies/cache data page continues not to load.

The new plan I want to choose says: $60.00/mo for 24 months, then regular rates apply (currently $90.00 per month) It also says: You will receive a $30 monthly multi-product discount for 24 months if you activate a new Xfinity Mobile line within 90 days of your order. Will those additional $30 reduc

This is the first time since I have been a customer that I have gone over my monthly data allowance. I am transferring my files from OneDrive to a hard drive after I discovered it lost over four years of videos, handouts, and notes for an advanced Acupressure certification program. Most of the infor

tried activating it but the light didn’t turn white, went to the store and got a new modem. started when i tried to move the router from downstairs to upstairs. even after i tried to change it back downstairs it didn’t connect. needed to talk to representative, but it’s impossible. i can’t book an a

As repeatedly documented in other posts, using chrome and edge the Xfinity/stream will not load, just get Xfinity … I have done all of troubleshooting; clear the cache, purge files and clear cookies and update drivers. Is there a solution to this problem?

My bill has jumped $41 with no reason or explanation. I've spent 20 minutes on the site trying to find an explanation or even a number to call to speak to a representative. Just looking for an explanation or return to my price before I decide to switch service to a different provider.

I’m trying to return a cable box and modem but I’m unable to print a UPS return label. After I select the devices I would like to return I get an error that the device information is not available. The customer service app has sent me in an endless loop and I’ve been unable to speak to a person to r

Very glad to see the retiring text announcement. - You say no more texting FROM the App or Text web page, but . . . . - What about INCOMING text messages? - Can incoming texts still make my C'cast non-cell phone ring? - Will they get a “not accepting” message? - Is the retirement complete or partial

I have TCL Roku TV's using xfinity stream. Some recent change has caused the " Browse" menu to only show "TV" in the "on demand" functions. Movies and other options in "browse" have disappeared. No option to toggle to a different category. I reinstalled the app but nothing. The app version is 6.14 b