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4k Box Eating all the Signal from Router?
Using a cable splitter, when the cable is plugged into the 4k Cable Box, the modem is super slow running at 25 percent speed or less. When I unplugged the cable from the cable box, the modem is back up to 95 percent or over for speed. How do I get full speed for internet and have my 4k cable box pl
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X1
Hi bradleyt,I followed up in our direct messages yesterday. When you have a moment, you can follow up there. We have worked with many customers recently who had their status updated and received Amazon cards. That said, in those cases, we can confirm
$200 Amazon gift card
I signed up for Xfinity internet on Dec 11 2024. I recently moved and had to change internet providers i saw that Xfinity was having a promo sign up and get $200 Amazon gift card so i did i signed up for the most expensive plan and once i signed up boom no mention of that card ever came up again now
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@XfinityOrlandoM Hello- Do not want to sign up for the application. Please advise how to resolve my issue with regard to CANCELLING paperless billing!!!
I need to speak with a live agent
I never received my paper bill in the mail ( which is how I submit my payment) This has happened after speaking with an agent re essentials plus. please advise!
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Having trouble with the email site. Will continously load the page. Will not even ask me to sign in again. Have dumped cookies.... help?
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Cant access old account
I recently moved and transferred my Internet to the new address but when I went to unlink the old account nothing was transferred. Now I can’t access the old account that has my billing info and everything. When I sign in with my original information I get the new address and can’t find the ID to my
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Sign-In and Account Management
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Military discount
Hello, I have tried to get the military discount sign up page to work but I keep getting that I need a valid .mil address. My husband is in the national guard and we are trying to upload a copy of his LES. also, this page will not allow me to assign tags
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Billing
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unlimited data
I cannot see how to sign up for unlimited data with my own modem and router. Links are dead or just say temporarily unavailable.
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Customer Service
Worst customer service in Gaithersburg, MD
I am writing to express my disappointment with the upsetting experience I had at the MD Xfinity Store by Comcast, located at 31 Grand Corner Ave, Suite 31, Gaithersburg, MD 20878, on 3/14/25 at around 6:30 PM. When my husband and I arrived at the store, we were not greeted upon entering. The repres
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Customer Service
Same here. It says the first season of a bunch of shows are free this week, but when you try to play any of them, it only gives you the option to sign up for a paid MAX account. I doubt this will be fixed in time to get the freebies this week. Kind o
UPDATED: Free This Week - April 21st to April 27th
Finding what to watch just got freer with Xfinity’s “Free this Week” experience — another way Xfinity gives our customers more to love in entertainment. Check back every Monday this year to explore highlighted movies, shows,
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Hello joshpurple, I'd be happy to help you with tracking your order. For further assistance please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message". You can also sign in online or v
Hoping to Track my Order / check on my order status
Hi, Thank you for your time & help 🙂 . I have an order / order number for an xFi Pod. I was notified that the "order is delayed." No problem, no worries.But, is it possible to find out what the order status is currently?(if it was delievered, when it might arrive, etc.)Glad to provide any info nee
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Help with NOW account
I have been trying for over an hour to sign into my account and get any kind of customer support. I am managing my accounts and change plans to NOW for my mother. I have been given the runaround with xfinity assistant. the site will not let me log in and yet i cannot get support without logging in.
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Sign-In and Account Management
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2.4ghz signal
How can I get 2.4 signal? I see the quesiton asked alot but everytime I click links with solutions I get a error. I have a XB8 gateway and I am using PODS. I have one SSID and I need to seperate it. Any help appreciated.
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Your Home Network
user_3f9376 Have you tried using the Xfinity web portal to sign into your account?
"Something went wrong" isn't a particularly helpful error message
I start the Xfinity app, log in with the same username and password I've always used, then get an error message saying "something went wrong", "There's been an unexpected error, please try again", and a Try Again button. Tried: deleting and reinstalling the app, rebooting the phone, trying a cellul
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I am having the same issue as wang. When I signed up I received a confirmation code via text and email. I used the code that was texted to me which was different than the code that was emailed to me. Now when I sign in to my account in the Users sect
email address is already associated
I am trying to add my email address onto my Xfinity primary user account. When I try to add the address it says "This email address is already associated with an Xfinity account." I did have a secondary user that referenced that email address. I have deleted the secondary user but I still get the er
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Contract Renewal
Good morning, My current contract will be expiring soon. I would like to renew with the exact same products and services I currently have. I will be willing to sign a contract if that would provide me with the lowest possible cost. Assistance would be greatly appreciated. Thanks in advance!
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Customer Service
I've tried this several times. It takes me to the Peacock home screen. There it says to subscribe to the service. If I sign in again the loop starts over again. Xfinity indicates that Peacock is activated for my account. Is there anyway I can talk or
Peacock premium sign in.
The Xfinity app is telling me that Peacock is activated. I'm unable to login to the channel. This should be a free service through the rewards program since I'm at the Diamond level.
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Hello, Yes I have read and tried everything in the support articles. When i go to xfinity.com/activate-peacock it says this: Your Peacock account is already active Head over to Peacock to watch today. Enjoy! I click the link and sign into peaco
Free Peacock premium is not recognized
Hello, I changed my plan to internet only and am supposed to get 2 years of peacock premium for free. I am having the problem that many of you have, when I log into peacock it only gives me the free plan and wants me to pay for premium. On the xfinity site it says that my peacock premium account is
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SB8200 Modem not receiving DOCSIS 3.1 Signal
Hello - My SB8200 modem is not receiving DOCSIS 3.1 signals either for download or uploads (i.e., the light is green, not blue). Sometimes, after I reset the modem through the Xfinity app, the download light will be blue for a few hours or days. But then it switches back to green. I've cal
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Your Home Network
@user_db7e9b Hello and thank you for reaching out over our Xfinity Community Forums. I am so sorry to hear that you accidentally linked the incorrect Netflix account to your Xfinity account, and I would be more than happy to help! So all you need to
I linked wrong netflix account
Hello - I linked the wrong netflix account to my Xfinity account. I need this unlinked so I can link my correct one. Can you help?
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Have you checked to see if both networks are enabled? Open the Xfinity app or visit https://comca.st/36ckocW and sign in with your Xfinity ID and password. Go to the Connect tab. Select your network on the Xfinity
CCMike1
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Mac Address filtering isn't working on XB7 Gateway
I just received the new gateway XB7 from xfinity, I was previously on the XB6 with no problems. But now I'm having issues with my setup: After activation, I logged into the XB7 device web page and added MAC addresses to the 2.4 GHz SSID, and the 5 GHz SSID lists in the Gateway->Connection-&g
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