I asked for delayed shipping for next month but I received an email that a shipping label is already created. I searched the forum and they ask to send a "Direct Message" but there is no "Direct Messaging" icon! The direct-messaging link they provided also redirect to the main forum page. The live c

Why can't I connect my phone with area code 787 to xfinity mobile?

I am unable to login to gateway admin - tried the generic password and the password that I understood to be the admin password. Neither work and I need access to set up bridge mode.

Very frustrated here ... After a series of issues with my cable box, an Xfinity tech replaced the box (which had a faulty HDMI input port) with a different style box (no clock or recording indicator lights). When I went to Hulu, there was a message to upgrade my this box which I ignored (selecting r

Today on my pc (currently on home network), XfinityStream doesn't list *any* of my DVR recordings (all of which were originally set using the home box --which still works fine). Within a few seconds after clicking "Recordings," I get the message "Unable to Retrieve Recordings," and indeed no recordi

I got a new XB8 yesterday and when I try and pair my XB8 WPS it only blinks red twice and then returns to white, instead of blinking blue for two minutes to connect. I have reset the router manually and also through the Xfinity app. I got a replacement today, set everything up and it still happens,

Last afternoon (around 4:00 PM PST) my router unexpectedly stopped being able to communicate with my modem (see picture of router ui: https://imgur.com/a/OVzwZu5) But from my desktop, I'm able to connect to both my router and my modem without issue and can connect to the internet if I plug my deskto

I’m getting many old recordings of Law and Order from 2013 on BBC America. My program says only New and from NBC. I got 6 on one night. It is annoying.

Live TV Guide says CHIPS will be showing on channel 256 buts it’s CSI instead. This has been happening many times per week for months.

Where do I find Big Ten Network

I don't have and HD signal. When I type in a channel in non-HD it automatically defaults to the HD level of channels. Is there any way to chnage this? Thanks.

Getting error code SDI 0001 on xfinity stream app

Our business phone has been spoofed and people are calling us saying they received a call from our number when we didn't make the calls. Spent almost 2 hours on the phone with Support and I was transferred 4 times. No one really understood the problem. Xfinity support is horrible, you can barely hea

Back at the end of March I changed to the gigabit plan mostly to get the upload speeds for posting video files for our church services. I installed my own Netgear CM1100 bought from Costco. The upload speeds were fine and what I needed, about 42mbps, but from day 1 of the gigabit service, the downlo

This wireless printer has recently become unable to connect to my network. When I try to reconnect, the printer identifies an "access point," but since there's no button for me to press on the modem, the printer is unable to actually connect to the access point and just times out. So how do I get th

Hello, I have been trying to cancel my account and have already submitted a cancellation request. However, the customer service call I received was very unhelpful and declined to cancel my account without reason. Could anyone assist me?

I just received an email stating: "As early as June 6, 2023, your current TV equipment will no longer allow you to access Xfinity On Demand and Subscription Video On Demand (SVOD) packages." The email refers to the Cable Card serial number in my TIVO, that I'm very happy with. We don't use any Xfini

I have an Insignia Fire TV and Yamaha soundbar. Here's what I'd like to be able to do with my XR15 remote and I need to know if this is possible. 1) Control Power for the TV 2) Control the volume up/down for the soundbar 3) For the TV inputs, I plan on using the Insignia remote 4) For the Apple TV,

Hello everyone. I have been having problems with my internet since April. I have had techs out here that have replaced cables and wiring but still have the same issue going on. Power levels have been changed to spec. Several different modems purchased and the same problem remains. The issues is inte

I have paperless billing so never saw this before now. Not sure if an issue but would like a clarification. My Bill has Peacock listed twice in the Add on section. I had Peacock when it was originally free. I added it through being a Diamond Customer. Where does the second one come from. Not plannin