If I've got my technologies all messed up, I will appreciate correction: I am a prospective cord-cutter. Ideally, I would like to get only internet service from Comcast, not phone, not TV. I might be interested in maintaining a landline phone, i.e., in addition to my mobile phone. It seems that I ca

My neighbor has been experiencing the above error message almost every morning over the past two weeks. I reboot the system (unplugging the main box)—sometimes it comes back after one attempt, and sometimes it takes up to three attempts. This is getting old... Nothing has changed on the setup. What'

I have experienced a sudden outage of internet connection a couple of times in the past half year. I always sew the message below when I encounered that problem and opened "Xfinity My Account" App in my smartphone. Is there any way to know that routine system maintenance in advance if that is a regu

I am trying to manually set my own DNS servers in System Preferences. However, it seems like the router is not honoring my computer's DNS servers and instead is using some sort of Comcast DNS server. (I am using https://dnsleaktest.com/ to check.) I think this is because hsd1.il.comcast.net is showi

Hello. I've been using a Netgear CM2050V modem that I purchased a little over a year ago for use with Comcast without issue. When I got it, I changed the login password, as the default password was "admin". Now today I am no longer able to log in. I have tried the password that I have been using the

I had a message informing me my xfinity gateway is outdated and offered to ship a new one. Does this cost more money per month?

I want to turn off my TV without turning off the TV box so I can listen to Music Choice without the TV on

We cannot turn off closed captioning on xfinity stream through fire stick. Only xfinity is affected. Other apps are fine

I recently upgraded my account to the More Sports for the NFL redzone etc. However, it says I should also receive the Big 10 network. When I click on the BIG 10 network and the SEC network in the guide it says it requires a subscription. Can you advise?

I am receiving a message that "Receiving message that "This phone number is already associated with an Xfinity account" when I try to establish two-step verification on my account. However, I know the phone in question is not currently in use on another account, as it is my number. I was at one time

I want to wall mount smaller X1 non-DVR cable boxes (e.g. Xi3, Xi5) behind wall mounted TVs. Is there a wall mount bracket or how could it be done? Thanks

We've been having trouble with location based apps such as casino gambling. We keep getting the notification that we are outside of Michigan (and we are not) and this prevents us from playing. This has happened on all devices (tablet, laptop, pc) and we've even had techs out twice. They've replaced

How do I get insurance information for an accident involving a Comcast vehicle? It may have been a Comcast contractor.

I have a new wireless gateway model TG4482A. Port 4 is marked with a red stripe and any device I connect to it shows as orange - amber light, which usually means a slower connection. Anyone knows is this a special port? And should I plug anything into it? Thanks

In September 2020 I called Xfinity to inquire about upgrading my internet service from my current 25mbps with no contract. I was offered a 150mbps service to upgrade from my 25mbps for $50/month. The rep told me it was a contract. I replied that I could not get in a contract because I was moving in

I have X1 but no voice remote (preferring the old remotes, much easier to push the buttons...). Is there a method to activate peacock premium other than using the voice remote?

Hi, My xfinity internet bill just increase from $45 to $75 today, that is a 67% increase. I am a senior and with low income, I can not afford this price increase. I might have to cancel this service with xfinity. And go with other option. Regards, -HB

​​​I have just recently experienced this problem after more than 5 years of service.​​​ ​​​My neighborhood has recently experienced an unexpected outage on 3/8/2023, lasted about 8 hours; since then my network keeps randomly disconnected and I have to remove the cable from the modem, and recycle the

I recently moved and contacted Comcast to make arranges for service at new address. Rep I spoke with said she was taking care of everything on her end and the changes would show on my online account within 48 hours; guess what-didn't happen. I had to call back the next day to get a service rep to co

I have a Yamaha sound bar that I have the correct remote pairing code for, but can’t get to a screen where I can manually input it. I just upgraded my cable box and remote. In the past when I’ve changed out my remote or box I’ve been able to press a combination of buttons on my remote to get to the