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Wednesday, November 15th, 2023 1:40 AM

Closed

New gateway

I had a message informing me my xfinity gateway is outdated and offered to ship a new one. Does this cost more money per month?

Official Solution

Official Employee

 • 

1.1K Messages

1 year ago

Hey @user_5ju4vx, thank you for reaching out to Xfinity Support on our forums. If you are already using a rental modem then there wouldn't be a difference. Outside of promotions, the rental cost is the same for the devices. 

 

1 Message

The new gateway they sent me is defective and they were going to send me a replacement but no response. 

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