1 Message
Gateway replacement
The new gateway they sent me is defective and they were going to send me a replacement but no response.
1 Message
The new gateway they sent me is defective and they were going to send me a replacement but no response.
XfinityJustinC
Official Employee
•
1.2K Messages
1 year ago
Hello, user_6gj0o7 thank you for taking time out of your day to reach out over Xfinity Forums. I moved your reply to its own post, so I can assist with the modem replacement. I have the option to ship a modem out to you, if you wanted to pick one up from the nearest Xfinity Store. You can check the hours of operations, and even set up an appointment to save time here: https://www.xfinity.com/local/store-offers?q=47.7345%2C-117.447.
To assist with getting new equipment sent out, I would need to gather some information we don't want in our public conversation. When you have time please send a direct message:
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.
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