Hello -- If an Acorn TV series ("Midsomer Murders") has all of the available seasons and episodes on OnDemand except for one entire season (Season 20, 6 episodes), can I address that on here, or is it necessary that I contact Acorn TV? And if so, how? Seasons 1 through 19 and Season 21 are there; no

Recently I had 2 comcast email accounts stop working on my Office 2019 outlook program. it continues to ask for password even though it is correct. I have tried multiple steps suggested in numerous articles and on this community to remedy the issue however it will not connect to the server. I can co

Hello, We recently switched from equipment we owned to a newer xfinity gateway. I keep receiving texts to return the old equipment but it was ours and I have nothing to return. How do I get these messages to stop?? Please help.

I had an appointment to install service in a new location and when the technician arrived he installed a new modem and took the old one. I am now getting notifications from xfinity to return the old modem.

Hello - I've encountered the same issue since yesterday. Disabling the Advance Security didn't work for me. Is there something else that I can try. I've been waiting for Comcast to call me. I can connect using the free wifi but not my personal, secure wifi. Thank you!

I have AARIS SVG2482AC that has MoCa Indicator but is not turned on. What will it take to turn on MoCa? Device Manual suggest "Note: This is a Comcast feature along with other components that Comcast must install.".

Hi, I am moving but I have about a month of overlap between the two addresses and I want to retain service at my current address for a few weeks after I activate the new address. Thanks

I would like to see if someone from Comcast can confirm that the new Arris S34 modem will work with the newer 200mbps upload speed. Right now I have a Hitron Coda 56 modem that is successfully getting this speed (with overprovisioning it's actually more like 340-350mbps), so I would think that the S

Is there a way to contact S team so that we can complain to the real people who can make a change?

Never received modem I ordered and can't find out how to track package.

Hello, I signed up for Gigabit plan and should get 1200 MBPS speed. However I am not able to cross 935 download speed. Upload seems to be fine clocking at 39. Comcast is saying contact Arris to change configuration. Arris is saying there is nothing to change. Anybody has same modem and getting gigab

I have noticed these entries in my modem event log the past week: "CcspPandMSsp[4096]: system.syscfg commit to store 2022/9/12 21:53:54 Notice" I researched "system.syscfg" and found a description of a command line utility for Intel based servers: Intel® DOS-Based Save and Restore System Configurati

I have to return a mobile phone for which Xfinity is unable to generate a shipping label because their system cannot process returns when the 14-days return period expires. A Xfinity supervisor in the Customer Service department, who I spoke with, told me to ship the phone to Xfinity and gave me the

When signing up for my Xfinity internet plan, I chose the 'Customer Owned Equipment' but the order still included the 'Getting Started Kit Delivery.' What will be included in the kit for customers using their own equipment for the internet? I hope the kit does not include any modem/router since I wo

Replaced Xfinity modem with Arris T25 for Internet and Voice service. Provisioning at the Xfinity store appeared successful but when I got home neither was working. I was able to get the Internet to work using the Xfinity App to self install, but it required “swapping” the MAC ID. I believe the prob

I’m moving and have 3 cable boxes and an old internet router that I’ve been meaning to return. I’m getting everything switched over professionally. Since they appointment will be through Xfinity, can I give my old equipment to them?

Just switched yesterday from rented modem to my own modem (Arris T25). The rented modem had 2 Ethernet ports & we could use both so that myself and a family member could both be online at the same time with our separate computers. We were able to do this yesterday before the switch. Now after many h

I'm having an issue where the internet connection is dropping intermittently then takes a few minutes to come back on. I can see in my modem's logs that there's always a "SYNC Timing Synchronization failure" event around the same time this happens. Also, I'm seeing a lot or Corrected and Uncorrected

I'm trying forever since last Nov to get my bundle discount. The agent fool me to get new phone, nut none of them result in the discount they promised, I've just been ask to wait for the discount to be applied. but I get charges not discount. [Edited: "Inflammatory"]

I have a Customer Owned Modem MB8611 which works with 1200mbps, but not 2000mbps. Looks like Xfinity just released the 2000mbps speeds to work with customer owned Modems, previously it required the xFi Gateway. I was told by Comcast that my Motorola MB8611 was compatible with the 2000mbps Plan. I ha