4 Messages
Outlook from office 2019 no longer works on comcast email servers
Recently I had 2 comcast email accounts stop working on my Office 2019 outlook program. it continues to ask for password even though it is correct. I have tried multiple steps suggested in numerous articles and on this community to remedy the issue however it will not connect to the server. I can connect via the web and on my iPhone as well as the new outlook for windows (which does not have all the functionality i need.)
The last step I tried, as I knew it would probably be an issue, was to delete the account in office and try to readd. Same issue, it tells me connection to imap server was dropped. I have tried setting it up as pop3 with same results. I even reinstalled Microsoft office to no resolution. Comcast email and Office 2019 outlook just do not work together. I have troubleshot everything software side, this issue lies with the comcast server itself. I am able to add my account on other email software with no issues, it is just outlook and comcast that do not work together.
Accepted Solution
user_rnqil3
4 Messages
3 months ago
Found issue was only when i was connected to my home network, although home network was working fine for everything else, it apparently did not work for email. upon rebooting router, i noted that my ip address switched from an IPv4 to an IPv6 address and now email is working again without issue.
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XfinityMarcos
Official Employee
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1.7K Messages
3 months ago
Hello user_rnqil3, I appreciate the details in your post and for sharing part of your weekend to work on your email issues. My email is super important, so I completely understand why you're reaching out. We're limited in the support we can provide with 3rd party email clients, but I'll do everything I can to get us going in the right direction. To confirm we're on the same page, you're able to view your emails through the Xfinity Connect website, and Outlook? You're only having issues on Outlook 2019?
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bammo
Visitor
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23 Messages
3 months ago
I'm having the same problem. I chatted with Comcast a week ago on another thread, and was told the engineers were working on it. But yesterday the problem recurred. I can send, but can't receive on Outlook 2019. I've reset my password, etc.
Sometimes when I turn third party access off and back on on the website, Outlook will download once. Sometimes it won't.
All other functions work fine on my home network. Xfinity mail continues to work fine on my ipad and iphone on the same network. I switched to the building's Internet provider shortly before this problem started -- but still have Xfinity TV and phone service.
There's some kind of odd problem between Outlook 2019 and Xfinity email. Can someone help solve this?
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