Cannot subscribe to Disney plus through my xfinity box when I try I get message sorry something went wrong Pease try later and has said that since dec 2024

The Xfinity app does not show our new Xb8 Gateway. It shows a default router that we have never used or owned. Also, there are multiple devices connected to WiFi that do not show as connected devices in the app.

I am using a Samsung Galaxy S22 and have been through the VVM wringer one too many times. Today the app popped up a screen informing me that I needed to update the app in Google Play. Following the link took me to the Google Play Store with and option to uninstall or open the app, but no update. I t

I signed up for hallmark+ via set top box. When I try to access Hallmark+ online, I can't because I don't have a Hallmark+ login SO... how do I access it on my laptop? Am I better off canceling through Xfinity and subscribing via Hallmark?

For the past week I have not been able to use the Xfinity Stream App. I have Un-installed, and reinstalled it. And it presents with a black screen on it and a single white horizontal line across my smart TV screen. I have a newer Samsung Smart TV and this app doesn't work. I have restarted my modem

I have experienced a sudden outage of internet connection a couple of times in the past half year. I always sew the message below when I encounered that problem and opened "Xfinity My Account" App in my smartphone. Is there any way to know that routine system maintenance in advance if that is a regu

Why is there no easy way to cancel one of the add on services you get when you sign up for Internet? I do not want Max and it’s impossible to figure out where to cancel it.

I was attempting to downgrade my plan through chat tonight and was offered a plan with internet and mobile. After accepting, I was sent a secure link to enter my SSN and DOB. After I entered this info, I got disconnected from the chat. Why was I being inquired about my SSN and DOB? Is this truly sec

After multiple outages and phone calls, chat, etc. since 5/12/25, a technician physically came to my home on 6/12/25. He installed a new WIFI modem and TV box, did some rewiring on the side of my house and checked the line(s) at the telephone pole. During his visit he told me that he had done a driv

I woke up this morning, and every device in my home that connects wirelessly was disconnected and my home Wi-Fi network is no longer showing up in the available list of networks on any of my devices. I went through all of the basic troubleshooting that the Xfinity app told me to do and it still tell

Hi - I'm having trouble getting the full 200Mbps upload after receiving

3-4 issues with insignia TV. Xfinity remote isn’t linking to tv, my profile is missing, irritating voice over that I cannot seem to get rid of - says everything that shows on each channel. I’m lost trying to figure this out with the written instructions

Hi, I nee to retrieve my xfinity ID in order to log into my account. When I try to look up my xfinity ID, xfinity says that my address isn't recognized. When I put in my phone number, I get this error code: HTTP header is larger than 10240 bytes.

Hello, I have tried a thousand times to get through the automated system and while restarting my modem works as a temporary fix, the issue still persists DAILY. Every day, around 10:45a-12p, my upload speeds will slow down to 0.1Mbps and it affects all of my devices. My work laptop(connected to VPN

I can't connect my cellphone to my Xfinity router anymore. The cellphone finds the router, reports the strongest connection. When I ask to connect the progress bar moves but no connection ever happens. The router's administrative screen lists it as a connected device but offline. I made sure it has

I've been trying to disable the Guest WiFi Hotspot but I keep getting an error ' Something has gone wrong, please try again later.' Can someone please disable this for me on my account?

Good evening. My wife and I have purchase a new home in the same general area as our current home. It is going to several months for us to move between the two houses. We would like to have our Xfinity services available in both houses during the transition and then stop service at the old home once

We have been battling an ongoing issue with our internet whereby we experience slowness and apparent bufferbloat under load. If we are both on a Teams call at the same time, we will both periodically suffer from the audio dropping out for around 5-7 seconds multiple times per call. The video very ra

Hi. I'm using the forum because it's the only way to get in touch with an Xfinity representative. I am one of the many affected by Hurricane Milton in Florida. I was, originally, getting an estimated restoration date of tonight but now, my friend who I live with, was told it will be October 20th, a

Will the xr11 remote work with the newer xfinity equipment, specifically the XG1v4-A DVR? And can I trade my remote for one at xf store or online? Also I have a newer Samsung smart Q60 TV and a 6-7yr old Samsung smart TV. Will it pair to those? (obv need two remotes) The answer may be somewhere in a