Visitor
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3 Messages
Secure Link in Chat
I was attempting to downgrade my plan through chat tonight and was offered a plan with internet and mobile. After accepting, I was sent a secure link to enter my SSN and DOB. After I entered this info, I got disconnected from the chat. Why was I being inquired about my SSN and DOB? Is this truly secure? Do I need to call in to change my plan since changing through the website is near impossible?
Accepted Solution
XfinityLinda
Official Employee
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1.4K Messages
2 years ago
Thank you for connecting with us tonight, @user_bcfc99. I apologize for the trouble with chat. We would be happy to look into this for you. In order to do so, we would need for you to send us a Direct Message with your name, and complete address. We look forward to assisting.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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XfinityLinda
Official Employee
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1.4K Messages
2 years ago
We received your Direct Message, @user_bcfc99. We'll continue there.
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