Visitor
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4 Messages
Hallmark+
I signed up for hallmark+ via set top box. When I try to access Hallmark+ online, I can't because I don't have a Hallmark+ login SO... how do I access it on my laptop? Am I better off canceling through Xfinity and subscribing via Hallmark?
Official Solution
DreamSayerZ
Problem Solver
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591 Messages
2 months ago
@Cola227 Unfortunately you cannot access it on your laptop. When you signup with Xfinity through their box, it creates an account tied to that device. You do not receive login credentials. Even if you did sign up directly with Hallmark, the app on the Xfinity box doesn't provide a provider login option. You would only be able to sign-in to their app on devices such as your TV (Samsung/LG), Roku, Fire TV, Apple, Google TV etc.
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XfinitySara
Official Employee
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1.3K Messages
2 months ago
Thank you for creating a post with your subscription concerns and providing an update, @Cola227! I'm very glad to see that you received the help you needed from the community, and I encourage you to create a new post if any other questions or concerns ever arise. Our Digital Care Team is the best at reviewing and resolving concerns quickly, and will always be here to support you and your household however we can :)
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user_2c17ny
1 Message
29 days ago
Perhaps someone can also help me.
We signed up for Hallmark+, originally through a direct subscription; however, as was pointed out, the only way to access Hallmark+ through an Xfinity box is to subscribe to Hallmark+ through Xfinity. So, we canceled the direct subscription and subscribed through Xfinity.
The problem we seem to be having is that there seems to be a delay in certain premiering shows being available through Xfinity compared to a direct subscription with Hallmark+. Is there an Xfinity Hallmark+ app we should be using... or is it simply to verbally request Hallmark+, (which is what we are presently doing). The representatives at our Xfinity center were clueless. Thanks
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