2 Messages
Teams Audio Drops Under Load
We have been battling an ongoing issue with our internet whereby we experience slowness and apparent bufferbloat under load. If we are both on a Teams call at the same time, we will both periodically suffer from the audio dropping out for around 5-7 seconds multiple times per call. The video very rarely (if ever) drops out on Teams, but it is the opposite on FaceTime. We are unable to have a FaceTime call without there being some sort of dropout (usually video).
We have 800 Mbps download and have the same issue whether we are connected wirelessly or via Ethernet cable. We work in the same room as the Xfinity Gateway.
I’m relatively tech savvy but am out of ideas other than upgrading our Xfinity Gateway to a new Modem and Mesh system.
I ran a report on waveform.com and it came back that we have Grade C bufferbloat which makes sense.
Accepted Solution
XfinityJamesC
Official Employee
•
1.9K Messages
1 month ago
Greetings, @MBR86! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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