6 Messages
I can't connect my cellphone to my router
I can't connect my cellphone to my Xfinity router anymore. The cellphone finds the router, reports the strongest connection. When I ask to connect the progress bar moves but no connection ever happens. The router's administrative screen lists it as a connected device but offline. I made sure it has the correct password. No error is reported. It used to connect, and automatically. I haven't used it in a couple of days. I restarted both the phone and the router. My cellphone has no service.
Accepted Solution
Arthur_P
6 Messages
2 months ago
I figured it out. I had limited the number of available leases to 1 (a hacking prevention measure) then attached a second device. All I had to do was increase it to 2. It would have been nice for there to have an error message logged somewhere, but there was nothing in the router's. It was my fault. I guess it's useful for others to know that this is a potential pitfall. Perhaps few limit leases.
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XfinityRaf
Official Employee
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853 Messages
2 months ago
Good afternoon @Arthur_P. Are you having issues with any other device connecting to your Wi-Fi?
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