My remote I broken and I can’t get a hold of anybody to get it replaced

I've had my land line for 10 years and it's never worked very well. I called to cancel it today, but it turns out my bill will go up about $30 a month if I do that since I also have Xfinity cable and internet. Is there a tech here who can help me? The recurring issues are: loud static on the line; i

I tried to cancel my storm-ready Wifi service by submitting an online form https://www.xfinity.com/xfi-pods-return-form. After the form submission, the page said Comcast will contact me in 1-2 days. But so far I haven't heard anything from Comcast. How do I follow this up with Comcast?

Just like this thread: https://forums.xfinity.com/conversations/customer-service/just-upgraded-to-an-arris-s34-but-still-only-getting-40-mbps-upload-speed/67c6550183fffd6eaec912c7 There was no resolution listed in that thread but my issue is almost the exactly the same. Upgraded just this past weeke

I subscribed to Peacock Premium for free as a Diamond Rewards member. The offer doesn't include an option to upgrade to Premium Plus. I've spoken to or messaged with half a dozen people and no one has been able to figure out how to cancel the premium subscription so I can sign up for premium plus. I

I am used to seeing a near perfect signal profile on my CM2050V. I have 1200/40 service and internet Speedtest at the router level was near 1200 down but is now stuck 130 to 200 even with reboot. yesterday there was an Xfinity van with a guy working at the “tap” box near my driveway - I didn’t get a

For some reason, I cannot find this activation app to download on my desktop pc to activate my new X-Fi gateway. As a senior and disabled person who is on a fixed budget and a fixed income, it is impossible for me to buy a smart phone or make the monthly payments to use it. To complicate matters, I

I am trying to add my email address onto my Xfinity primary user account. When I try to add the address it says "This email address is already associated with an Xfinity account." I did have a secondary user that referenced that email address. I have deleted the secondary user but I still get the er

I am a seasonal at treasure beach. I’m looking to stay with comcast in the spring. What are my options for off season?

If we are connected to the gateway we can get close to the 300 speed but when we are connected to a pod we are only getting 9 to 16 for speed. This is causing issues with e-school right now as we are all working at the same time and need to be in different rooms. Why are the pods so much slower?

Yesterday, 10/10/2023, an Xfinity Tech, Elliott, needed access through our backyard to access a pole to fix something. We let him through to complete everything. Upon leaving, he hit our mailbox with his Xfinity truck. It was completely turned sideways, there are now scratches and chipped paint, the

Good morning, Yesterday we received a "new" cable/DVR box my wife and I installed it with little or no issues. This morning when we got up my wife stated, "Boy that cable box is really noisy !", I went into our living room and could hear a fan type motor running constantly. We rplaced the other box

I just moved into a place on the 24th and purchased an internet plan with Xfinity in preparation. However, despite being charged from Xfinity for the 50$ downpayment on my plan, I have still not received any form of confirmation of shipping for the modem & router, and have no way to login with my ac

I don't want my email address to be my community forum ID. I don't recall ever being given the option of choosing an ID for the forum. Can you help me change it? Thanks

I am unable to login to gateway admin - tried the generic password and the password that I understood to be the admin password. Neither work and I need access to set up bridge mode.

I keep getting a bad request 400 all day today trying to view and respond to emails today 11/07/2023. I have cleared the cookies several times yet still get the same message.

Hello, This post is for a Comcast employee to please answer. I’ve had to order replacement for my X1 4K DVR again in less than 2 years since it won’t connect to my Comcast gateway we tried a system refresh and unplug the unit. It now gets stuck in a Welcome screens and swirly dot circle but never co

I had recently added on a secondary ip address to my residential Xfinity Internet account for an additional $4.95 a month. However due to technical problems between my modem and routers in trying to utilize it I've decided I'd rather just remove the feature than spending more time trying to fix it.

Email from Xfinity offering a free Apple 10th generation iPad for participating in a survey spam?

Hello, I am looking to replace my current HD cable box with a 4k UHD XG1V4. I have an appointment with my local xfinity store tomorrow but I wanted to check here on the availability of this box before going to the store to determine if I should just request a delivery instead. Thank you!