Thank you for posting on our amazing Xfinity Forums. Our great community is here to help with all of your comments and questions.
We have some great and easy ways for you to get a replacement remote!
We recommend that you simply swap out your old or broken remote for a new one at an Xfinity Store near you.
If you're an Xfinity X1 or Flex customer, you can also order a remote control to be shipped to you via UPS in a Getting Started kit (accessory shipping and handling fees will apply) through the Xfinity Assistant.
Need a remote ASAP? We've got you covered. You can download the Xfinity TV Remote app for your Apple or Android mobile device and use it with your TV Boxes until you get a new one.
Official Solution
CCDanny
Recognized Contributor
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238 Messages
2 years ago
Thank you for posting on our amazing Xfinity Forums. Our great community is here to help with all of your comments and questions.
We have some great and easy ways for you to get a replacement remote!
We recommend that you simply swap out your old or broken remote for a new one at an Xfinity Store near you.
If you're an Xfinity X1 or Flex customer, you can also order a remote control to be shipped to you via UPS in a Getting Started kit (accessory shipping and handling fees will apply) through the Xfinity Assistant.
Need a remote ASAP? We've got you covered. You can download the Xfinity TV Remote app for your Apple or Android mobile device and use it with your TV Boxes until you get a new one.
You can find out more from this great article:
What To Do if Your Xfinity Remote Breaks
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