Unable to log in OR Create Xfinity ID despite being charged

I just moved into a place on the 24th and purchased an internet plan with Xfinity in preparation. However, despite being charged from Xfinity for the 50$ downpayment on my plan, I have still not received any form of confirmation of shipping for the modem & router, and have no way to login with my account. When i attempt to login on the website, it will either send me right back to the sign-in button as if i never even click it, or load up a "This page isn’t working - customer.xfinity.com is currently unable to handle this request. - HTTP ERROR 503". This is what happens when i try to login using the email and password I created when purchasing the plan (the only verification I got through the entire process was the email to "Proceed to review and approve your order"). Since then i was charged by xfinity and have recieved no confirmation of shipping or anything. 

If i try and login using the App (with either my phone or email), i am greeted with a "ACCESS NOT AUTHORIZED: You signed in successfully, but you must be an Xfinity user to enjoy this service."

Now naturally I wouldn't be too worried, assuming I need the router and modem before I can "activate" my service. However, I have no confirmation of any shipping and when I attempt to create my xfinity ID, i am greeted with the lovely "The information provided doesn't match our records" regardless of if I use my phone number or social security to complete the process. At this point, if it wasnt a multinational company I would have accepted that I'd been scammed, contacted my bank, and moved on. Now I'm pretty positive thats not the case, and it's likely just some technical error considering the HTTP ERROR 503 I get when trying to login with my account. 

At this point, any help would be appreciated. Or at the very least a confirmation that there is nothing in the mail for my address so I can begin working on another plan as Internet is pretty necessary for my job.