2 Messages
Need help to return storm-ready Wifi equipment
I tried to cancel my storm-ready Wifi service by submitting an online form https://www.xfinity.com/xfi-pods-return-form. After the form submission, the page said Comcast will contact me in 1-2 days. But so far I haven't heard anything from Comcast. How do I follow this up with Comcast?
Accepted Solution
XfinityAmira
Official Employee
•
4.2K Messages
4 months ago
Hello user_k4k485, thanks for taking the time to reach out on our Forums. We value you being a customer with us and appreciate your diligence in trying to get the storm-ready Wi-Fi equipment returned. I am sorry to hear you have not heard back after submitting the online form, but rest assured, my team is here to help. We would be more than happy to further look into this for you on our end. Please send us a Direct Message so that we can better assist. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Thank you @EG for getting the post moved over, much appreciated!
2
EG
Expert
•
111.5K Messages
4 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0