I've spent countless hours troubleshooting our Xfinity Internet, including multiple customer calls and a technician visit. We have the 1000Mbps service with unlimited data. Here are the symptoms: When it's good, it's perfect. When it's not good, randomly for several hours at a time:League of Legends

After the xFinity Stream app updated overnight, my downloads are now stuck on “Unnamed Device” though I’m still using the same device to which they were initially downloaded. Signing out/signing back in and deleting/reinstalling app have not helped situation. In Settings, no devices are shown as hav

I need to speak to a human about downed cable lines.

I recently built a new home and have been trying to get Comcast setup since. I reached out early and spoke with a representative and she said she would notate the account that it is a new build with a long driveway. The FIRST technician shows up the week we moved in and says there's nothing he can d

Which Channels are Included in the More Sports and Entertainment Package for zip code 80230?

Our December bill had a lovely Merry Christmas Happy New Year message on it: Price increases. Our Xfinity Package will increase $6. Then the Regional Sports Fee will increase $4.80, and the Broadcast TV Fee $7.15. Add on Fees and Taxes and this is probably about a $30 increase per month. Ridiculous.

We have a 400 Mbps Comcast service, using a WiFi 6 router, and a Net Gear 2 GB cable modem, fast equipment. Measuring at the router, next to it, using the Infinity Speed Test, the 5.0 GHz network is blazing fast, always over 400 GHz service level. However, the 2.4 GHz network barely can manage 100 M

I'm having problems accessing MS Teams and office.com. I can't access on all of my devices: PC's Macbook, iMac and iPhone. I get the following error: This site can’t be reached office.com took too long to respond. Try: Checking the connection Checking the proxy and the firewall ERR_CONNECTION_TIMED_

Solved: I switched to Arris S33 and so far no issues with service or reboots. Still get occasional "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW. Dynamic Range Window violation" messages in the logs but modem keeps working. Update: Support has co

a line is down at . has been down for a month. please fix it

Just have a few questions the chat feature isn’t working from my end

Good evening. My wife and I have purchase a new home in the same general area as our current home. It is going to several months for us to move between the two houses. We would like to have our Xfinity services available in both houses during the transition and then stop service at the old home once

I'm a current Xfinity customer trying to transfer my Internet service to a new address a few weeks from now but can't enter the unit number at the address I'll be moving to, even though others at the same address can be selected, via the interface at https://www.xfinity.com/learn/moving. Whenever I

Hello, just want to check yo see if the email I received for free Red Sox tickets was legit.

I have a Mikrotik router and IPV6 has been working just fine for awhile. I noticed it is not working and here is what I am experiencing. I have a DHCPv6 setup on my wan Side. I have had a prefix hint of /56 for the longest time. I am receiving a gateway but that gateway is not pingable from the rout

Last week, I received an email that I needed to upgrade my gateway to take advantage of higher speeds. So, I approved the shipment. (I didn't pay attention to exactly what hardware they were sending) A few days later, I received an xb3 in the mail. But I already have an xb6 that works great! I haven

Strong winds broke a tree branch, which took down our internet cable line. The cable is now laying in our yard and on our garage roof, posing a risk to our pets. I created a support ticket (Edited: Personal Information), but haven’t received confirmation, and the ticket doesn’t show in my account. W

Is the new XB7 Gateway capable of being connected to an Actiontec MoCA adapter to enable ethernet connection to TV.

Is there any difference between these two boxes? Both appear to be wireless, 4K

I have an SB6141 that I’ve been using forever. It got 400mbps download when I had the 8/500mbps service (which I signed up for in ‘21.) and I knew that was the maximum of the modem, which I was fine with. But I recently switched to 12/200 service instead and I’m only getting 100mbps download, tops.