Hey there @Mifflin215 ! (love that handle btw) Thanks so much for reaching out via our Community Forums about this downed line issue! Please send us a PM, and we can get you taken care of right away!
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
For future reference there are several ways that you can report issues like this to us:
Accepted Solution
XfinityAlfonso
Official Employee
•
690 Messages
2 years ago
Hey there @Mifflin215 ! (love that handle btw) Thanks so much for reaching out via our Community Forums about this downed line issue! Please send us a PM, and we can get you taken care of right away!
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
For future reference there are several ways that you can report issues like this to us:
Report an Issue Online
We're On It! Text to 266-278
Our Main Corporate Number at 1-800-XFINITY(934-6489)
We are also available online via Facebook and Twitter @XfinitySupport
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